Admissions Team Leader

5 months ago

Cardiff, United Kingdom Cardiff University Full time

**Key Duties**
- Line management of an allocated pool of Admissions Supervisors and Admissions Administrators including new staff induction, 1:1’s, personal development reviews, holiday approval, training/support provision (including the provision of training for new team members and peer to peer support), managing performance and sickness with the support of the Admissions Management Team.
- Responsibility for work allocation in collaboration with the other Team Leaders; instructing and guiding the team to ensure adherence with agreed standards; communicating clearly with the team and providing regular information and updates.
- Responding to all enquiries from internal and external customers in a professional and timely manner, following established procedures, handling complex enquiries referred by the team with the support of Admissions Management Team, ensuring (where appropriate) all relevant facts and information needed is recorded and passed on.
- Taking appropriate actions in relation to complaints, complex enquiries or errors relating to the admissions process, escalating where required
- Responsibility for ensuring the working relationships with internal Colleges/Schools and other professional services to ensure the admissions service meets their needs and requirements.
- Undertake a variety of routine administrative duties to support the team and department.
- Gather and analyse data to update administrative systems with accurate information.
- To engender a supportive, flexible working environment and to promote health and wellbeing within the Admissions Team.
- Take an active role in the team supporting team objectives and other team members, contributing to the overall Admissions training agenda, peer to peer support, and provision of training/process manuals.

**Specific Duties**
- To work with the Admissions Operations Manager and other Team Leaders to ensure balance/fair allocation of workload, that service standards are met, and that no area of admissions work is overlooked.
- To work with a portfolio of Academic Schools and the Admissions Support Team to ensure timely collection of any new and/or changes to entry requirements, ensuring these are put forward as appropriate for approval and. once approved, updated for use by the team for decision making ahead of the start of each cycle and by the Admissions Support Team for publication on the University’s website and UCAS as appropriate.
- To respond promptly and accurately to requests for information and assistance from Directors of Recruitment and Admissions, support staff based in academic schools/Colleges, and from applicants including the timely provision of information, advice and guidance.
- To liaise with external organisations as required, for example, UCAS.
- To act as a point of knowledge and guidance in relation to qualifications and eligibility for admissions to the University and to use that knowledge to verify supporting information provided by applicants in accordance with the University and external regulations.
- To ensure the accurate recording of (including all administrative support) and provision of guidance for applicants/internal customers in relation standard checks and admissions requirements for example fee status queries/checks.
- To provide feedback, support, and guidance for admissions projects and annual process/system updates.

**Person Specification**

**Essential Criteria**

**Qualifications and Education**
- NVQ 3/A-Levels or equivalent professional experience

**Knowledge, Skills and Experience**
- Substantial experience of supervising a team.
- Experience of using common office IT packages (e.g., MS Office)
- Substantial experience of working in an administrative role with proven organisational and administrative skills including workload allocation, planning, and prioritisation.

**Customer Service, Communication and Team Working**
- Ability to communicate detailed and complex information effectively and professionally with a wide range of people.
- Excellent attention to detail with ability to clearly record information to pass on to others in an instructional manner, explaining required standards.

**Planning, Analysis and Problem Solving**
- Evidence of ability to solve expansive problems using initiative and creativity, identifying, and proposing practical solutions and resolving problems with range of potential outcomes.
- Evidence of ability to plan the work and training requirements of a team, reacting to changes in work requirements and priorities.
- Evidence of ability to manage change in a positive manner, to support development and service improvements.

**Desirable Criteria**
- Fluency in Welsh, written and oral
- Line management experience or experience gained as a Team Leader.
- Experience of working in a Higher Education environment.
- Experience of a data management system particularly SITS/SIMS.
- Knowledge of Competition and Markets Authority (CMA) requirements.
- Knowledge of Stu

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