Customer Service Advisor

5 days ago


Edinburgh, United Kingdom AMS Full time

This Role is within the a major main street bank - through AMS.

This role is based in Edinburgh and as such all normal working days must be carried out in the office.

**Working hours: Monday to Friday 9AM-5PM**

**Salary £11.42 Hourly**

**35 hours weekly**

Join us as a Customer Service Advisor
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

**What you'll do**

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

- Taking calls around arrears in mortgage accounts
- Aiding customers in Financial diffculty
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Maintaining a focus on improving our customer service and experiences

**The skills you'll need**

To be successful in this role, you’ll need to have excellent customer service skills, along with good attention to detail. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout as well as showing empathy.

You’ll also need:

- Experience of working in a call centre environment
- Great communication skills
- Confidence in problem solving

**Job Type**: Temporary contract

**Salary**: £11.42 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edinburgh, EH12 1HQ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Call Centre: 1 year (preferred)

Work Location: One location



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