Current jobs related to Tenant Voice Officer - Bury St Edmunds - Flagship Group

  • Team Leader

    3 months ago

    St Helens, United Kingdom Torus Group Full time

    Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

  • Team Leader

    4 months ago

    St Helens, United Kingdom Torus Group Full time

    Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

  • Service Lead, Complaints and Tenant Voice

    4 months ago

    St Helens, United Kingdom Torus Group Full time

    It’s an exciting time for us, we want to engage more customers, use their feedback well, set new standards and improve the quality and effectiveness of our complaint responses. Where services fall short of customer expectations, we want to know so we can put things right and so we can learn and improve. This role leads the Complaints and Tenant Voice...

  • Tenant Involvement Officer

    3 months ago

    St Helens, United Kingdom Torus Group Full time

    Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

  • Service Lead

    3 months ago

    St Helens, United Kingdom Torus Group Full time

    Join us in a leadership role as a **Service Lead** at Torus Group. In this position, you'll oversee two critical areas: Tenant involvement and Complaints and Service Improvement functions. Torus Group boasts a vast portfolio of 40,000 properties, generating a turnover exceeding £220 million, and an impressive asset base exceeding £1.1...

  • Tenant Liaison Officer

    4 months ago

    Bury, United Kingdom Green Grant Installs (GGI) Full time

    **Tenant Liaison Officer** We have a great opportunity for an individual to join our growing team of experienced retrofit specialists. Based in Greater Manchester but working in different areas. We are looking for a motivated Tenant Liaison Officer to help us deliver projects across Greater Manchester. **About Us**: GGI is a rapidly expanding company in...

  • Tenant Relations Coordinator

    1 month ago

    Bury St, Suffolk, United Kingdom Liberty Full time

    Position Overview: As a Resident Liaison Officer, you will play a crucial role in ensuring effective communication between residents and service providers. Your primary duties will involve overseeing the service providers' scheduling database, facilitating communication with tenants to ensure their contact information is current, and managing the...

  • Independent Chair

    4 months ago

    St Helens, United Kingdom Torus Group Full time

    We’re looking for a dynamic Independent Chair for our Tenant Scrutiny Panel. Tenure is 3 years with the option to extend. We’re looking for a tenant, leaseholder, shared owner, or someone completely independent of Torus, with a strong commitment to constructive scrutiny. This role is internally known as Tenant Scrutiny Panel Independent Chair. If...

  • Microsoft 365 Consultant

    3 weeks ago

    St Luke's, United Kingdom Curo Resourcing Limited Full time

    About the RoleCuro Resourcing Limited is seeking an experienced Microsoft 365 Consultant to join our team on an onsite contract basis in Italy. As a key member of our client's pre-sales team, you will be responsible for designing and delivering tenant-to-tenant migrations, as well as participating in sales calls and requirements gathering.Key...

  • Microsoft 365 Consultant

    3 weeks ago

    St Luke's, United Kingdom Curo Resourcing Limited Full time

    About the RoleCuro Resourcing Limited is seeking an experienced Microsoft 365 Consultant to join our team on an onsite contract basis in Italy. As a key member of our client's pre-sales team, you will be responsible for designing and delivering tenant-to-tenant migrations, as well as participating in sales calls and requirements gathering.Key...

  • Resident Liaison Officer

    1 week ago

    Bury St, Suffolk, United Kingdom Liberty Full time

    ### Job Title: Resident Liaison Officer ### Job Summary We are seeking a highly skilled and experienced Resident Liaison Officer to join our team at Liberty. As a key member of our staff, you will be responsible for providing exceptional customer service to our tenants, ensuring their needs are met and their concerns are addressed. ### Key...

  • Resident Liaison Officer

    1 week ago

    Bury St, Suffolk, United Kingdom Liberty Full time

    ### Job Title: Resident Liaison Officer ### Job Summary We are seeking a highly skilled and experienced Resident Liaison Officer to join our team at Liberty. As a key member of our staff, you will be responsible for providing exceptional customer service to our tenants, ensuring their needs are met and their concerns are addressed. ### Key...

  • Resident Liaison Officer

    3 months ago

    Bury St Edmunds, United Kingdom Liberty Full time

    Responsibilities for this Resident Liaison Officer will include:  Monitoring the service providers database to ensure all appointments are booked Liaising with tenants to ensure latest contact details are correct and updated Filing out and serving NOSP’s Hand delivering access letters, NOSP’s Compiling reports and keeping records on gas...

  • Clerical Officer

    4 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Women’s and Children’s Clinic Support Services Division for a member of the health Records Team. Band 3 22.5 hours per week. Usual hours 08.30-17.00. The post holder will have their time split between office admin and main outpatient’s clinic reception. The Post holder will require: - NVQ/BTEC/ILM Level 3...

  • Contract Administrator

    3 months ago

    Bury St. Edmunds, United Kingdom Dodd Group Full time

    **CONTRACT SUPPORT ADMINISTRATOR** **RAF Honington** **The Company**: Dodd Group was formed in 1947 in Shropshire and has remained a privately owned family business ever since. With an unrivalled reputation within the building services sector, we offer a comprehensive electrical and mechanical design, installation and maintenance service across many...

  • Housing Officer

    6 months ago

    Bury, United Kingdom Springs TMC Full time

    **Administrative Duties**: - Provide Administrative support and assist in the smooth running of the office. - Be self-supporting, including dealing with letters, reports, forms, invoices, financial documents, minutes etc., to a high standard. - Undertake office management functions in conjunction with other team members, including responsibility for logging...

  • Lettings Administrator

    3 months ago

    Bury St. Edmunds, United Kingdom Lacy Scott & Knight Full time

    Lettings Administrator Position Part Time - 3 days per week plus Saturdays on a 1 in 5 rota basis Main duties include: - Arranging viewings and valuations (liaising with landlords/tenants /applicants) - Carrying out viewings, periodic inspections and vacant property inspections - Accurately maintaining the property database ensuring that all properties...

  • Apprentice Estate Agent

    4 months ago

    Bury St. Edmunds, United Kingdom Bychoice Estate Agents Full time

    **Are you looking for an exciting and highly rewarding career?** **Bychoice Estate agents in Bury St Edmunds are the areas leading property specialists, dealing with residential sales & lettings, new homes & commercial. A professional team working in the heart of this busy town. We are looking for an individual to compliment our current staff members &...

  • Commercial Property Manager

    1 month ago

    Bury St Edmunds, United Kingdom TML Recruitment Full time

    TML are recruiting on behalf of major, UK based property consultancy with a brilliant reputation that is looking to bolster their South East Commercial Property Management team. This role is INCREDIBLY FLEXIBLE and requires the candidate to be in the office only once or twice a week based out of their Bury St Edmunds offices. My client prefer their...

  • Support Housing Advisor

    3 months ago

    Bury St. Edmunds, United Kingdom Havebury Housing Partnership Full time

    We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes. We’ve also concluded a review...

Tenant Voice Officer

4 months ago

Bury St Edmunds, United Kingdom Flagship Group Full time

Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.

We are pleased to share an opportunity to join Flagship Group’s Samphire Homes Team, as a Tenant Voice Officer. The role is a permanent post, working 37 hours per week: Monday to Friday.

This role is working from our office in Bury St. Edmunds. The role comes with Agile Working and Flexible Working will be considered.

In this job role as a Tenant Voice Officer, you will drive forward the tenant voice framework by engaging with our tenants and listening to as many views as possible, so that we can deliver outstanding customer service and improve the areas in which our tenants live.

Working alongside various teams across the business, you will ensure the tenant experience is easy, empathetic and low effort, whilst focusing on building trust and understanding our tenants’ needs. You’ll also organise and attend community initiatives and engagement activities to gain better insight into our tenants.

You’ll own, manage and resolve tenant complaints aiming for fairness, swift resolution and learning whilst accurately recording information across our systems. Additionally, you’ll be responsible for acknowledging and distributing MP and Housing Ombudsman enquiries in a timely manner.

Applications are welcomed for the role of Tenant Voice Officer from those with previous experience working in a customer facing role, handling complaints and building relationships. You’ll have a passion for delivering outstanding customer service and focusing on the customer and their needs.

Being a highly organised individual, with excellent communication skills and a keen eye for detail. You’ll be comfortable taking initiative and being creative with ways of engaging our customers. You’ll need to be educated to GCSE level or equivalent standard and to have a full valid driving licence.

In return we offer a competitive salary and benefits package that includes:
Ø Competitive Salary of £27,820.00 per annum.

Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.

Ø Buy and sell up to 1 weeks Annual Leave.

Ø Flagship Rewards Scheme.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø Agile Working Environment.

Ø Employee Assistance Programme.

Closing Date: 09:00 on 12.02.2024. Interview Date: 22.02.2024, in Bury St. Edmunds.

No Agencies please.

Tenant Voice Officer - Reference Number 0793

**Job Types**: Full-time, Permanent

**Salary**: £27,820.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Suffolk., IP32 7GY