Service Lead, Complaints and Tenant Voice

Join us in a leadership role as a **Service Lead** at Torus Group. In this position, you'll oversee two critical areas: Tenant involvement and Complaints and Service Improvement functions. Torus Group boasts a vast portfolio of 40,000 properties, generating a turnover exceeding £220 million, and an impressive asset base exceeding £1.1...

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

We’re looking for a dynamic Independent Chair for our Tenant Scrutiny Panel. Tenure is 3 years with the option to extend. We’re looking for a tenant, leaseholder, shared owner, or someone completely independent of Torus, with a strong commitment to constructive scrutiny. This role is internally known as Tenant Scrutiny Panel Independent Chair. If...

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

Torus are recruiting x1 Complaints Support Officer to assist with the co-ordination of complaints and customer feedback in our new Central Complaints Team. It’s an exciting time for our new team as we engage more customers, set new standards, and improve the quality and effectiveness of our complaint responses. **This is an important role in which you...

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service...

About the RoleWe are seeking a highly skilled Customer Resolution Officer to join our team at Torus Group. As a key member of our Customer Resolution Team, you will play a vital role in ensuring that our customers receive the highest quality service and that their complaints are resolved efficiently and effectively.Key ResponsibilitiesLiaise with Customers:...

About the RoleWe are seeking a highly skilled Customer Resolution Officer to join our team at Torus Group. As a key member of our Customer Resolution Team, you will play a vital role in ensuring that our customers receive the highest quality service and that their complaints are resolved efficiently and effectively.Key ResponsibilitiesLiaise with Customers:...

About the RoleWe are seeking a highly skilled Customer Resolution Officer to join our team at Torus Group. As a key member of our Customer Resolution Team, you will play a vital role in ensuring that our customers receive the highest quality service and that their complaints are resolved efficiently and effectively.Key ResponsibilitiesLiaise with Customers:...

About the RoleWe are seeking a highly skilled Customer Resolution Officer to join our team at Torus Group. As a key member of our Customer Resolution Team, you will play a vital role in ensuring that our customers receive the highest quality service and that their complaints are resolved efficiently and effectively.Key ResponsibilitiesLiaise with Customers:...

Facilitates high quality and professional Complaints function for service users, carers and others who are expressing concerns and complaints relating to West SBU services provided by HPFT, considering: the needs of service users, carers and the public - To contact complainants to discuss their concerns, understand the issues, investigate and draft a timely...

Are you passionate about delivering exceptional customer service and resolving issues effectively? Torus is seeking a dedicated and skilled Customer Resolution Team Leader to oversee our dynamic Customer Resolution Team across Liverpool, St Helens, and Warrington. In this pivotal role, you will be responsible for ensuring that our complaints handling service...

About the RoleCuro Resourcing Limited is seeking an experienced Microsoft 365 Consultant to join our team on an onsite contract basis in Italy. As a key member of our client's pre-sales team, you will be responsible for designing and delivering tenant-to-tenant migrations, as well as participating in sales calls and requirements gathering.Key...

About the RoleCuro Resourcing Limited is seeking an experienced Microsoft 365 Consultant to join our team on an onsite contract basis in Italy. As a key member of our client's pre-sales team, you will be responsible for designing and delivering tenant-to-tenant migrations, as well as participating in sales calls and requirements gathering.Key...

St. Austell Brewery is recruiting for an exciting new job opportunity within our experienced Marketing Team. You’ll be an engaging Marketing Executive and able to drive forward a newly created role to add value to our Business Partners (Tenants within our Leased and Tenanted estate). You’ll thrive in sharing the latest marketing and hospitality...