Tenant Involvement Officer

6 months ago


St Helens, United Kingdom Torus Group Full time

Regulated by the Regulator for Social Housing, we provide homes for over 40,000 customers and we seek to provide housing, repairs, development and customer services of the highest quality. We encourage our customers to give us their feedback and to engage with us through a range of panels and engagement opportunities that help us to improve our service offering.

**Tenant Voice - Tenant Involvement Officer**

It’s an exciting time for us, we want to engage more customers, use their feedback well, set new standards and improve the quality and effectiveness of our complaint responses. Where services fall short of customer expectations, we want to know so we can put things right and so we can learn and improve.

This role is part of the Tenant Voice, a team of five targeted to maximise the contribution of tenants to the delivery of agreed corporate priorities.

If you are passionate about delivering high performing customer engagement, and can help us achieve our ambitions, we want to hear from you.

**This is an important role in which you will**:

- Engage, build capacity and empower tenants to inform our policies, scrutinise our services and challenge our performance.
- Harness customer feedback to direct service improvement and improve customer satisfaction.
- Ensure the tenant voice is heard and responded to through improved practices.

**To be successful in this role you will**:

- Demonstrate experience and a track record of delivery in customer engagement.
- Exceed performance expectations, drive service delivery, use innovative methods and ensure that accountability to tenants grows.
- Be a visible, credible, tactful and persuasive communicator.

**_
PLEASE NOTE:_**
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed;_
- _ Right to work verification _
- _Qualification certificate check_
- _ 2x Completed references _
- _DBS check _
- _OH Health Questionnaire - Fit For Work_
- _ Completion of all new starter documentation including signed T&C’s_**_
Happy to Talk Flexible Working_**

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status - because when our colleagues achieve their best, they’ll achieve their best for Torus.

We are Torus. We are building the future.

PLACEHOLDER


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