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Receptionist / Administrator (16.5 Hours Per Week)
3 months ago
**About the Role**:
Billericay Medical Practice has an opportunity for a receptionist/administrator to join our busy practice support team, on a part-time basis for 16.5 hours per week, Wednesday to Friday 1pm - 6.30pm.
The purpose of the role:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
The main responsibilities of the role include:
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing assistance to the practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter/
Please see full job description attached.
- Experience of working in a reception environment
- Experience of telephone service environment
- Experience of the SystmOne clinical system desired
- Typing experience
- Experience of dealing with the public/patients
- Excellent keyboard and computer skills
- Excellent communication skills
- Able to work under pressure
- Able to work as part of a multi-disciplinary team, as well as comfortable working independently.
Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.
**About Us**:
The Billericay Medical Practice has a list size of 12,500 patients. We are a paperless practice who use SystmOne clinical system. We are a high achieving QOF practice and pride ourselves on the excellent patient care that we provide. Our clinical team is comprised of 4 partners, 3 salaried GPs, 1 GP registrar, 2 nurse practitioners, 3 practice nurses and 2 HCAs.
**Disclosure and Barring Service Check
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