Customer Relations Lead

4 months ago


Hailsham, United Kingdom Pharmakia Group Full time

Position**:Customer Relations Lead for Care Homes**, Sussex, United Kingdom.

**Salary**: £40,000 per annum plus benefits.

**Elevating Resident Experience: Customer Relations Lead for Care Homes**

Are you a dynamic and people-oriented professional with a passion for enhancing resident satisfaction? This is your opportunity to become a Customer Relations Lead for Care Homes, playing a pivotal role in ensuring exceptional experiences for residents and their families.

**Key Responsibilities**:

- **Resident Engagement**: Foster positive relationships with residents and families.
- **Communication**: Address inquiries, concerns, and feedback with empathy and efficiency.
- **Enhancing Experience**: Collaborate to create engaging and fulfilling resident activities.
- **Problem Resolution**: Provide effective solutions to challenges and issues.
- **Feedback Collection**: Gather valuable feedback to continuously improve services.
- **Quality Assurance**: Ensure residents' needs and preferences are met.

**Qualifications and Experience**:

- **Customer Service Excellence**: Showcase exceptional interpersonal and communication skills.
- **Empathy**: Exhibit empathy and understanding in interactions with residents and families.
- **Leadership**: Lead and inspire care teams to deliver exceptional service.
- **Collaboration**: Work harmoniously with staff across all levels of the care home.
- **Problem-Solving**: Analyze situations and provide timely and effective resolutions.
- **Adaptability**: Thrive in a dynamic care home environment.

Job Code: Job 2 - 10002

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Job 2 - 10002



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