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Casual Matchday Steward

3 months ago

London, United Kingdom Arsenal Football Club Full time

**The Role**:

- We are looking for Casual Matchday Stewards to play a vital role in our matchday operations, fulfilling safety and security duties, providing best-in-class service to stadium attendees and enhancing the supporter and customer experience.**Who we are**:
We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

*** Your day-to-day**:

- **_Crowd Management_**_: _deal with all aspects of crowd control and crowd safety from last mile to ingress to circulation through to egress and dispersal, ensuring the safe entry and exit of guests and preventing unauthorised entry into and from the stadium_. Reporting any changes in crowd dynamics and being proactive in your approach to handle. _
- **_Safety and Security:_**_ manage, monitor, and control the safety of all matchday attendees including exit gates, lifts and staircases ensuring clear passage in the event of an emergency. _
- **_Conflict Management:_**_ ensure you are adept at handling conflict and managing queues in a calm and professional manner. _
- **_Customer Service: _**_provide an excellent level of customer service for all supporters in matchday attendance, with the ability to communicate effectively, answer queries and accurately provide guidance around the stadium._
- **_Ticket Checking: _**_actively checking matchday and event tickets to ensure no unauthorised entry into the stadium_

**What we are looking for**:

- **_Teamwork: _**_you are an effective communicator and team player, more than willing to collaborate and support the members of your team on matchdays to drive success and offer exceptional safety, security, and customer service. _
- **_Proactive: _**_you will have strong attention to detail and ensure all safety and security standards are held throughout _
- **_Excellent Communication: _**_you will have the ability to clearly communicate with all supporters and guests, providing a positive experience for all attendees in a fast-paced event day environment _
- **_Committed: _**_you will be prepared to work in all weather conditions_
- **_Flexibility: _**_you will have availability to work evenings, weekdays, and weekends_

***:
**Arsenal for Everyone**:
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

*** Disability Confident Leader***:
**Application Closing Date - Friday 12th July 2024**:
**Good luck**: