24/25 Season Qualified Matchday Steward

6 days ago

London, United Kingdom Arsenal Football Club Full time

**The Role**:
We are looking for Qualified Matchday Stewards to play a vital role in the safety of our matchday events, providing a safety and security duties, best-in-class service to attendees of matchday events and enhancing the supporter and customer experience.

**Who we are**:
We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

**Your day-to-day**
***:

- **Qualifications**: you will have an existing Level 2 Qualification in Spectator Safety
- **Crowd Management**: deal with all aspects of crowd control and crowd safety from last mile to ingress to circulation through to egress and dispersal, ensuring the safe entry and exit of guests and preventing unauthorised entry into and from the stadium. Reporting any changes in crowd dynamics and being proactive in your approach to handle
- **Safety and Security**: manage, monitor, and control the safety of all matchday attendees including exit gates, lifts and staircases ensuring clear passage in the event of an emergency
- **Conflict Management**: ensure you are adept at handling conflict and managing queues in a calm and professional manner
- **Customer Service**:provide an excellent level of customer service for all supporters in matchday attendance, with the ability to communicate effectively, answer queries and accurately provide guidance around the stadium
- **Ticket Checking**:actively checking matchday and events tickets to ensure no unauthorised entry into the stadium

***What we are looking for**
***:

- **Teamwork**:you are an effective communicator and team player, more than willing to collaborate and support the members of your team on matchdays to drive success and offer exceptional safety, security, and customer service
- **Proactive**:you will have strong attention to detail and ensure all safety and security standards are held throughout
- **Excellent Communication**:you will have the ability to clearly communicate with all supporters and guests, providing a positive experience for all attendees in a fast-paced event day environment
- **Committed**:you will be prepared to work in all weather conditions
- **Flexibility**:you will have availability to work evenings, weekdays, and weekends

**Arsenal for Everyone**:
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

**Disability Confident Leader***:

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