Casual Matchday Event Support Staff

7 months ago


London, United Kingdom Arsenal Football Club Full time

**Who we are**

We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

**Responsibilities will include**:

- Distributing event day accreditation
- Completing ID checks before handing out accreditation
- Dealing with queries from staff and fans within reception area
- Spot checking and validating event day accreditation during event
- Liaising with the Accreditation Co-Ordinator to ensure any concerns are reported immediately
- Stewards room support - distribution of steward equipment, such as radios, jackets, tablets
- Assist with the checking of steward agency deployment
- Assisting with adhoc duties at the event in reception, stewards room and safety team office, such as Answering telephones and sorting and separating matchday accreditation

**Successful applicants on a casual worker basis must be able to demonstrate the following**:

- Skills and expertise - relevant customer service experience
- Administration experience within a fast paced, pressurised environment
- Teamwork and drive results - working in a fast paced and busy environment, desire to achieve targets
- Live the values - live and breathe 'The Arsenal Way', have an understanding of football, and be able to demonstrate Club knowledge and history is desirable
- The availability and flexibility to work evenings, weekdays and weekends.
- Exceptional organisation skills, including the proven ability to manage a fast-paced and varied workload
- Ability to communicate with a broad range of internal and external stakeholders, adapting style and approach as and when required.
- Experience in a public facing role.
- Attention to detail.
- Flexible approach to work with a passion for high volume and fast paced operational environment and a proven commitment to teamwork.
- Flexible attitude to working hours.
- Sound general administration and record keeping skills.

**Hours - Event Day only**

Please note successful applicants will be required to undergo a DBS check, Right to work check and reference checks.

**Arsenal for Everyone**

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

**_ Disability Confident Leader_**

**Deadline date: TBC



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