Matchday Operations Assistant

3 months ago

London, United Kingdom Arsenal Football Club Full time

**The Role**:
We are looking for a** **Matchday Operations Assistant **to work on a **Casual basis.** This role will support with the execution of Men's and Women's Arsenal fixtures and key activations at Emirates Stadium, ensuring an outstanding matchday atmosphere and positive supporter experience.

**Who we are**:
We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

**Your day-to-day**
***:

- **Matchday production**:

- Support the execution of the matchday in-bowl production including assisting the delivery of the matchday show and internal and external activations
- **Scheduling and communication **- Work alongside various matchday teams to ensure successful delivery of all matchday operations
- **Continuous improvement**:

- Seek to add value where possible to improve the end to end supporter experience
- **Innovative thinking** - Help to shape key club moments which resonate with our global supporter base
- **Deliver key touchpoints **- Assist the Supporter Experience team in delivering best in class touchpoints for supporters and other groups
- **Professional stakeholder management **- Communicate effectively with various internal and external stakeholders
- **Safety conscious**:

- Understanding of internal protocols and processes such as Health & Safety and Safeguarding processes in events
- **Customer service** - Provide excellent customer service to those attending matchdays and events

**_ Please note:_**_ This casual role will require working evenings and weekends as per the requirements of matchdays at Emirates Stadiums, and other venues as and when required._

***What we are looking for**
***:

- Previous involvement in planning and delivery of major events or projects in sport or entertainment which drive significant external impact
- Proven experience in managing a varied workload in a fast-paced operational environment
- Relevant experience in a customer/public facing environment, providing excellent customer service Availability and flexibility to work evenings, weekdays and weekends

**Arsenal for Everyone**:
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

**Disability Confident Leader***:

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