System Administrator

2 weeks ago


Ilford, United Kingdom Rhythmic Care Full time

**System Administrator**

We are seeking for a forward-thinking individual, who is looking for their next career move within the Health & Social Care Industry.

Responsibilities involve:

- Measuring the quality of the service by carrying out with quality monitoring tools.
- Reconcile and qualify unconfirmed calls, with the aid of the ECM system (Electronic Call Monitoring) and promptly liaising with staff
- Ensure reconciliation is in line with care worker divisional timetable
- Deliver welcoming customer service, dealing with general queries with a professional approach
- General understanding of local authority contract demands, ensuring that the correct funds are applied to clients alongside with correct charge.
- Thoroughly check that Care plan hours, purchase orders (local authority) and/or signed private contracts are all perfect order
- Tracking and reporting un-submitted time sheets to branch manager
- Liaising with the finance and operations team, providing accurate provision of information to enable timely and accurate information
- Follow up ECM alerts, investigate unconfirmed visits, and document a daily check sheet on unconfirmed visit directly to the Care coordinators/Branch Manager
- To ensure ECM is above 90% compliant
- Monitor and ensure compliance of “planned” versus “actual” visits, directly reporting to Branch Manager
- configures and sets up new server systems;
- analyses systems and makes recommendations to improve performance
- identifies problems, agrees remedial action and undertakes emergency maintenance if required;
- performs server backup and recovery operations and restarts systems following outages
- acts as a liaison between users, outside suppliers, and other technical teams
- Ensure Cyber Security Regulations are being followed and monitor and monitor and oversee compliance.
- Ensure all service user calls are reported in a timely manner.
- Identification of any late and or potentially missed service user calls.
- Provide the Service Manager with reports as required.
- Set up new care workers on the ECM system including issuing PIN numbers.
- Participates in team meetings.
- Undertakes training as required.
- Provide general administration/Technical support to the Branch Office.
- Be responsible for their own health and safety and ensuring a safe working environment for colleagues.
- Working knowledge of Rostering system for home care(Desirable)
- Experience in administrative procedures of domiciliary care provider(Desirable)
- Minimum of Three years experience as System Administrator/System Engineer(mandatory)
- Masters/Bachelors qualification in IT or related field
- Great IT skills must include Word, Excel and Outlook
- Great customer service skills
- Excellent written and verbal communication
- Basic administrative experience ideal

**Desirable Skills**:

- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks.

Applications will be considered on a rolling basis until the position is filled.

**Experience**:

- health and social care: 1 year (preferred)
- People Planner: 1 year (preferred)

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Ilford: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Master's (preferred)

**Experience**:

- IT: 3 years (required)

**Language**:

- English (preferred)

Work Location: One location

Application deadline: 07/04/2023
Expected start date: 01/05/2023


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