Receptionist/administrator

6 months ago

Walsall, United Kingdom WPH Counselling Full time

**Company description**

WPH Counselling and Education Service is a registered charity providing a BACP-Accredited counselling service to the people of Walsall. Although the charity is small, we have big ambitions to improve the mental health of people living across the borough.

WPH provides free, caring, confidential counselling to individuals from an attractive base in Walsall and outposts across the borough, including schools & external venues. We collaborate with clients from all walks of life and backgrounds, including both adults and children, and our team treat all our clients with kindness, compassion and respect.

**Job description**

WPH Counselling are looking to recruit an enthusiastic and experienced receptionist/administrator to join our existing administrative team. We are looking for a dynamic and competent individual, who can think on their feet, liaise effectively with clients and professionals. carry out general administrative duties, as well as provide support to our Admin Manager and Senior Management team as required.

Working as part of the administration team, you will need to provide professional and confidential support, as well engaging with clients both over the phone and those visiting our premises. As the first point of contact for our clients and partners, applicants must display exceptional customer service skills, and present with a friendly and helpful disposition. Applicants will need the ability to adapt to change and be excited by a challenge, whilst be very dedicated to maintaining client confidentiality.

This part time role is for approximately 19 hours a week over 3 days. We anticipate that these days will be Tuesday, Thursday and Friday, however may require some flexibility with notice. From time to time we may also ask a successful applicant to cover absences of leave or sickness for office cover purposes.

The role offers pay at National Living Wage or National Minimum Wage. Please note, we may also consider this role as an Apprenticeship if desired, please contact us to discuss.

**Role Overview**:

- To deal with client’s enquiries, either in person or via telephone or electronic communications, in a professional and friendly manner putting clients at ease and assisting to maintain a client focused ethos in service delivery.
- Assist clients who may be in a heightened mental state with respect and dignity, treating all calls with confidentiality and empathy.
- Schedule and book appointments providing clients with first class customer service.
- To work as part of a team with Counsellors and other staff.
- Assist in the collation of statistical information and assist in the preparation of monitoring reports as required.
- To assist the Admin Manager with tasks relating to organisational administration. This includes but is not limited to helping circulate documentation to trustees, staff, volunteers, external organisations and stake holders etc.
- Regular use of Microsoft office systems and associated devices.

**Main Duties and Responsibilities**

1. Be the first point of contact for clients and visitors visiting WPH. Overseeing the reception area and making clients feel comfortable and welcome.

2. Assisting in the maintenance of a safe, clean working environment.

3. Dealing with client enquiries, either in person, via telephone or electronic communications.

4. Deal with referrals directly from clients, professionals or partner organisations in a friendly and professional manner. Ensure all referrals are acknowledged and responded to, and send appropriate referral information.

5. Handling calls in a sensitive nature, and treating all callers with respect and dignity. Ensure that all information is communicated to clients in a clear and concise manner, and listen to callers empathetically.

6. Be aware of surroundings and ensure that all calls are taken privately and out of ear shot of clients in the waiting room. Ensure that client confidentiality is maintained during, and after all calls.

7. Booking appointments for clients when available, matching suitable slots with appointment requirements and client preferences. Providing all necessary information for booking confirmations in a timely fashion.

8. Signposting to other organisations as necessary and relevant. To keep a log of other organisations that we refer to.

9. Assist in arranging and communicating meeting dates and venues. Assist in taking minutes and notes of meetings as and when required.

10. Assisting in the preparation of monitoring reports.

11. Sorting, organising and managing general correspondence.

12. Preparation of general correspondence as directed by Chair, Service Director, Admin Manager, and Counsellors.

13. Filing, dealing with and managing general administration, including ordering stationary, opening post etc. This also includes handling petty cash.

15. Use of client database and WPH website, as appropriate, to process and monitor referrals and appointments.

16. Assist th

  • Receptionist

    2 days ago

    Walsall, United Kingdom Pendragon Full time

    **Evans Halshaw Ford Walsall** **Receptionist - 27 hour contract** **A basic salary of £14,677 with pension, critical illness, life assurance, single health care, 23 days holiday (pro rata'd), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Are you a real people person, passionate about...

  • Receptionist/administrator

    7 months ago

    Walsall, United Kingdom Bloxwich Medical Practice Full time

    Job Summary We are looking to appoint a receptionists/administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks. You will be responsible for the general administrative and reception duties within the Practice and work with our established...

  • 2 X School Receptionist Administrator

    2 days ago

    Walsall, United Kingdom Priority Hired Ltd Full time

    Priority Hired are recruiting for a Receptionist / Administrator for a lovely school to run a busy front desk. - 1x full time admin person who can do attendance - 8am till 4pm - 1x part time admin assistant who can work mornings and is responsible for phone calls and visitors as a first point of call - 8am till 12pm (times TBC) **Duties**: - Meet and greet...

  • Receptionist

    7 months ago

    Walsall, United Kingdom Premier Inn Full time

    We're currently recruiting in our Walsall (M6,Jct10) Premier Inn. Working 24 hours per week, paying up to £10.82 per hour. **Receptionist - Walsall - Walsall (M6,Jct10) Premier Inn*** Come and be a Receptionist at Premier Inn in Walsall. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help...

  • Receptionist

    7 months ago

    Walsall, United Kingdom Premier Inn Full time

    We're currently recruiting in our Walsall (M6,Jct10) Premier Inn. Working 24 hours per week, paying up to £10.82 per hour. **Receptionist - Walsall (M6,Jct10) Premier Inn** Come and be a Receptionist at Premier Inn in Walsall. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest...

  • Receptionist - Car Dealership

    7 months ago

    Walsall, United Kingdom Recruit123 Full time

    This is a great opportunity to join a successful car dealership, based in the West Midlands, who specialise in premier super cars, some hand-picked pre-owned classic, luxury, and prestige cars. The **receptionist **plays a crucial role in manning the front desk, whilst supporting the sales department, by managing administrative tasks, ensuring smooth...

  • Receptionist Assistant

    4 weeks ago

    Walsall, Walsall, United Kingdom Rank Group Full time

    Role OverviewGrosvenor Casino, Walsall is looking for a skilled Receptionist to assist with the day-to-day operations of our venue.As a Receptionist, you will play a vital role in ensuring a positive customer experience, maintaining a clean and organized workspace, and supporting your colleagues in achieving their goals.Responsibilities:To effectively manage...

  • Receptionist

    7 months ago

    Walsall, United Kingdom The Refugee and Migrant Centre Ltd Full time

    Job Summary: **Responsibilities**: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and direct them to the appropriate department or individual - Provide accurate information about the company and its services to clients and visitors - Schedule appointments and maintain calendars for executives - Perform general...

  • Medical Receptionist

    7 months ago

    Walsall, United Kingdom Little London Surgery Full time

    JOB DESCRIPTION MEDICAL RECEPTIONIST LITTLE LONDON SURGERY RESPONSIBLE TO: The Receptionist is responsible in the first instance to the Reception Team Leader and thereafter to the Practice Manager/Deputy Manager and then to the Partners. PURPOSE OF JOB: The purpose of the Receptionist's job is to ensure that patients are able to access health services...

  • Receptionist

    6 months ago

    Walsall, United Kingdom PMG Karting World Full time

    Responsibilities: - Greet and welcome customers in a professional and friendly manner - Answer and direct phone calls, take messages, and handle inquiries - Perform data entry and maintain accurate records - Give the very best customer service - Manage office supplies and inventory - Handle incoming and outgoing mail and packages - Food and Hygiene would be...

  • Outpatient Receptionist

    7 months ago

    Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

    Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? Are you interested in working across variety of Outpatient settings? We are looking for an enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team. You should be educated to NVQ2 minimum...

  • Outpatients Receptionist

    7 months ago

    Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

    Are you interested in joining a responsive, innovative and dynamic Outpatients Reception Team in a constantly changing environment? We are looking for an enthusiastic and skilled individuals to join our current and valued Outpatient Receptionist Team. You should be educated to NVQ2 minimum or have equivalent experience in an receptionist or NHS patient...

  • Medical Coding Administrator

    1 day ago

    Walsall, Walsall, United Kingdom NHS Full time

    **Job Title:** Medical Coding AdministratorCompany Overview:We are a leading healthcare provider seeking an experienced and enthusiastic Medical Coding Administrator/Receptionist to join our team. As a Medical Coding Administrator, you will be responsible for providing administrative support to the practice, including reception duties, patient registration,...

  • Medical Receptionist

    7 months ago

    Walsall, United Kingdom Darlaston Health Care Full time

    **About us** Darlaston Health Care is a GP Surgery set in a Health Centre in Walsall, WS10 8SY. We are professional and agile. **Responsibilities**: - Greet and check-in patients upon arrival - Schedule appointments and manage the appointment calendar - Answer phone calls and respond to inquiries or direct calls to the appropriate staff member - Verify...

  • Receptionist/administrative Assistant

    7 months ago

    Walsall, United Kingdom Dr Mahbub's Surgery. Brace Street Health Centre, Walsall WS1 3PS Full time

    **JOB DESCRIPTION** **POST TITLE** **Medical Receptionist / Administrative Assistant** **REPORTS TO** Practice Manager **RESPONSIBLE TO** GP / Partners **LOCATION** Dr Mahbub's Surgery. Brace Street Health Centre, Walsall WS1 3PS **HOURS** 16-20 hours **SALARY** Negotiable and dependant on experience. **Job Summary** - To carry out a range of...

  • Experienced Car Dealership Receptionist

    7 months ago

    Walsall, United Kingdom Tudor Employment Agency Full time

    Division: Commercial Location: Walsall **Salary**: £22k - 27k per year Tudor Employment Agency are currently recruiting for a Experienced Car Dealership Receptionist to work for our prestigious client based in Walsall. **Responsibilities**: - Operate ‘front of house’ by providing excellent customer service and support to enhance the - overall...

  • Outpatient Receptionist Co-ordinator

    7 months ago

    Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

    An exciting opportunity has arisen to join our Outpatient Receptionist Team at Walsall Healthcare as Outpatient Receptionist Co-ordinator. The successful applicant will confidently provide day-to-day co-ordination of our thriving Outpatient Reception Team and associated functions, ensuring all functions are carried out in accordance with agreed procedures...

  • Administrative Support for Healthcare Team

    5 days ago

    Walsall, Walsall, United Kingdom NHS Full time

    We are seeking an experienced Receptionist to join our team at the High Street Surgery. The successful candidate will work 25.25 hours per week over 4 days, covering maternity leave of one of our receptionists.About the JobThis is an exciting opportunity for an individual with excellent communication skills and a strong administrative background to join our...

  • Casino Receptionist

    2 days ago

    Walsall, Walsall, United Kingdom Grosvenor Casinos Limited Full time

    Job OverviewGrosvenor Casinos Limited, WalsallWe are seeking a skilled Customer Service Representative to join our team as a part-time receptionist. In this role, you will provide exceptional customer service, ensuring a welcoming experience for all visitors.About the RoleThis 32-hour contract is an excellent opportunity for individuals who value customer...

  • Part-time Receptionist

    3 days ago

    Walsall, United Kingdom Anderselite Ltd Full time

    _**Part-time receptionist** **Walsall - WS1 area** **5 to 6 week contract** **£10.56 per hour PAYE + holiday pay** **Working Hours**:_ _**Monday to Friday from 8:00 am to 13:30 pm.**_ New opportunity for a Part-time Receptionist to join a large, well respected construction company on a temporary contract position. You will be responsible for providing a...