Receptionist/administrative Assistant
5 months ago
**JOB DESCRIPTION**
**POST TITLE**
**Medical Receptionist / Administrative Assistant**
**REPORTS TO**
Practice Manager
**RESPONSIBLE TO**
GP / Partners
**LOCATION**
Dr Mahbub's Surgery. Brace Street Health Centre, Walsall WS1 3PS
**HOURS**
16-20 hours
**SALARY**
Negotiable and dependant on experience.
**Job Summary**
- To carry out a range of reception and administrative tasks.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
**Responsibilities**
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Acknowledge a patients arrival at the reception.
- Ensuring that the appointment system is run efficiently.
- Monitor the flow of patients to and from consulting rooms.
- Use clinical system EMIS Web for all patient related activities.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times.
- Sorting the mail.
- Scan letters.
- File records.
- Type and send referral letters (including eRS and 2WW referrals).
- Document Workflow - deal with incoming letters, discharge summaries, results etc.
- E-consults/Patient Triage - dealing with incoming on-line patient requests/communications.
- Read/Snomed coding.
- Summarise new patient records.
- Enter requests for home visits onto EMIS Web ensuring careful recording of all relevant details and where necessary refer to Doctor.
- Action repeat prescription requests/prescription queries and ensure that they are ready within 48 hours.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Actively participate in Practice Training to ensure you provide a high level of service for the Practice.
- Receive deliveries and put stock away.
- Receive and handle specimens as per Practice protocol.
- Chaperoning duties.
- Complete weekly stock checks.
- Assist clinical staff in emergencies.
- Adhere to Practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills.
- Keep reception areas clean and tidy.
- Ensure filing cabinets, surgeries, offices and front door are locked on departure.
**General Areas**
**Other Duties**
The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required.
All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice
**Job Description Review**
**Personal/Professional Development**
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
**Confidentiality and Data Protection**
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Any breach of the Data Protection Act could result in disciplinary action being taken and criminal charges being brought against the individual who has breached the Act.
**Health and Safety**
Individual employees of the practice have an equal responsibility, along with managers, for maintaining safe working practices for the health and safety of themselv
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