Customer Service Administrator

3 weeks ago


Ilkeston, United Kingdom Giltbrook Workwear Full time

**CUSTOMER SERVICE ADMINISTRATOR**

Giltbrook Workwear is a family business and is one of the leading Workwear Rental suppliers in the Midlands region. Giltbrook’s facility is one of the most **advanced workwear specialist laundries** in Europe.

From our Workwear Rental Facility in Ilkeston, Derbyshire, we supply to a complete cross-section of sectors, Workwear and Laundry services across the Midlands, including the **Food Processing, Restaurant & Hotel, Manufacturing & Engineering, Automotive and Pharmaceutical & Medical markets.**

Giltbrook Workwear are seeking to recruit a **Customer Service Administrator** to ensure we continue to deliver a first class service to our customers. Contracted hours will be 37.5 hours Monday to Thursday 9 - 5pm and Friday 8.30 - 4.30pm, but flexibility is essential to cover sickness and holidays.

The role will entail all aspects of Customer Service and support to sales staff.

Key responsibilities and accountabilities:

- Providing administrative support to the sales team in setting up new accounts.
- Handling order placement for workwear and badging.
- Updating the Giltbrook online HUB with management information.
- Handling customer requests promptly, liaising with the sales and production team.
- Confident using Microsoft Excel, Word, Outlook and Teams.
- Monitoring & assessment of transport routes and amending delivery schedules.
- Contact suppliers to arrange specifications and samples for new workwear and badges for customer approval.
- Sales/Customer Service meetings including taking minutes of the meeting.
- Order chasing and updating the production plan on a weekly basis.
- Developing product knowledge through internal training to be able to assist customers with new enquiries.
- existing and new customers.

Available for immediate start

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)
- Microsoft Applications: 2 years (preferred)

Work Location: In person



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