Customer Service Team Leader

4 weeks ago


Ilkeston, United Kingdom Saint Gobain Full time

**Why do we need you?** Are you looking for a new opportunity and one in which you can demonstrate and develop excellent leadership skills?**
If that’s a yes, we have an exciting opportunity to welcome someone into the position of Customer Service Team Leader here at Saint-Gobain PAM’s Ilkeston Head Office (and later in the year in our new offices at Bilborough).

PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering, and construction industries.

**This role can be worked on a hybrid basis after your initial training and induction period**

**What we’re looking for**:
Our Customer Service Team are key to our aspiration to Be Our Best as they influence all elements of our customers’ experience. You will play a pivotal role in providing guidance, support, and mentorship to your team members while also actively participating in customer interactions and issue resolution.
- Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve their full potential.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and people at all levels within the business.
- Solid understanding of customer service principles, best practices, and industry trends.
- Demonstrated problem-solving abilities and a customer-focused mindset.

**What you will be doing**:
You will have the ability to Make it Happen by driving performance and productivity within the team and by establishing strong, collaborative relationships with other internal teams. The Customer Service Team Leader will be responsible for ensuring that our customers receive outstanding support and assistance while leading, coaching, and motivating team members to achieve their highest potential. In all of our interactions we strive to Show We Care so that our teams and our internal and external customers feel valued.
- Lead and manage a team of 6 customer service co-ordinators, including training, coaching, and performance management.
- Monitor team performance metrics and KPIs to ensure goals are met or exceeded.
- Provide ongoing training and development opportunities to enhance the skills and knowledge of team members.
- Handle escalated customer inquiries or complaints in a professional and timely manner.
- Ensure effective order book management to meet despatch forecast accuracy targets
- Foster a positive and supportive work environment that encourages teamwork, collaboration, and employee engagement.
- Collaborate with other departments to identify and address customer service issues and opportunities for improvement.
- Prepare and analyse reports on team performance, customer feedback and trends.
- Develop and implement strategies to improve efficiency and effectiveness with the overall objective of improving customer satisfaction and loyalty
- Stay informed about industry trends, best practices, and emerging technologies in customer service.

Job Reference: GBR12192



  • Ilkeston, United Kingdom Creed Foodservice Full time

    **About Creed**: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our...

  • Customer Team Leader

    2 weeks ago


    Ilkeston, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Ladywood Road, Kirk Hallam, Ilkeston, DE7 4NF - Pay: £12.10 per hour + great benefits - Contract: 25 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview -...


  • Ilkeston, Derbyshire, United Kingdom Saint-Gobain Full time

    If that’s a yes, we have an exciting opportunity to welcome someone into the position of Customer Service Team Leader here at Saint-Gobain PAM’s Ilkeston Head Office (and later in the year in our new offices at Bilborough). PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key...

  • Team Leader

    2 weeks ago


    Ilkeston, United Kingdom Card Factory Full time

    Job Introduction **Location: Ilkeston store 330** **Contracted Hours Available: 10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    2 weeks ago


    Ilkeston, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Ilkeston **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing products, and flat panel...

  • Team Leader

    2 weeks ago


    Ilkeston, United Kingdom CeX Ltd Full time

    **Retail Team Leaders with a passion for games, Movies, gadgets and computers** **Location: Ilkeston** About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing products, and flat panel...


  • Ilkeston, United Kingdom Quality Service Recruitment Full time

    Immediate starts are available for customer-based people to join a well-known company based in Ilkeston. You will be dealing with customers when they come in to collect their orders. You will work in the warehouse, doing roles like picking, packing, and sorting parcels. Customer service skills are a must. The role is Monday to Friday, working from 07:30 to...


  • Ilkeston, United Kingdom Brite Recruitment Full time

    **ADMINISTRATION TEAM LEADER** **ILKESTON** **Up To £30,000 + Bonus + Benefits** A thriving Financial Institution based in Ilkeston is looking for an **Administration Team Leader **to join their fast-paced, exciting team. You will be responsible for supporting the Head of Sales Admin & Development with the management of the sales admin team as well as...


  • Ilkeston, Derbyshire, United Kingdom Creed Foodservice Ltd Full time

    Contracted hours: 40 hours per week (5 days out of 7) Working Days: Monday to Friday Shift Pattern: 8.30am to 5pm with a 30 minute break for lunch. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great...


  • Ilkeston, United Kingdom Morrisons Full time

    **About The Role**: **Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? We're looking for Team Leaders to lead our Market Street teams to deliver fresh products and ideas for our customers.** As a Market Street Team Leader you’re the driving force behind our Market Street teams and as...


  • Ilkeston, United Kingdom Express Recruitment Full time

    Are you an energetic, outgoing customer service professional with a passion for providing an excellent service to customers? If so, we have the perfect opportunity for you! We are proud to be working with an industry leader based in Ilkeston who are currently looking to grow their Customer Service team. The ideal individual will have previous customer...


  • Ilkeston, United Kingdom Saint Gobain Full time

    **The Role** At our PAM manufacturing plant in Ilkeston, we are looking for a** Team Leader,** to lead a team of colleagues within our Flange Pipe Department. The department is responsible for the production of industrial pipes, and then finishing products ready for customer delivery using shot blasting and other product cleaning processes. **PAM** is one...


  • Ilkeston, United Kingdom Saint-Gobain Full time

    United Kingdom, East Midlands, Ilkeston Permanent / Regular Technical Production POSITION DESCRIPTION At our PAM manufacturing plant in Ilkeston, we are looking for a** Team Leader,** to lead a team of colleagues within our Flange Pipe Department. The department is responsible for the production of industrial pipes, and then finishing products ready for...


  • Ilkeston, United Kingdom Amcor Full time

    Customer Service Representative **Location**:Ilkeston, GB**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.** Here at Amcor, we work together every day to make...


  • Ilkeston, United Kingdom Amcor Full time

    Customer Service Representative **Location**:Ilkeston, GB**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.** Here at Amcor, we work together every day to make...

  • Team Leader

    2 weeks ago


    Ilkeston, United Kingdom CeX Ltd Full time

    **Retail Supervisors with a passion for games, Movies, gadgets and computers** **Location: Ilkeston** About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing products, and flat panel...


  • Ilkeston, United Kingdom Erewash Borough Council Full time

    **JOB VACANCY** **Culture and Heritage Team Leader** **Directorate: Environmental and Community Services** **Department: Wellbeing and Culture Service** **Hours: 28 Hours per week** **Contract Status: Permanent** **Salary: Grade F - £32,076 - £35,745 per year (pro rata for part time working)** **Location: Erewash Museum, High Street, Ilkeston,...

  • Subway Team Leader

    5 hours ago


    Ilkeston, United Kingdom Subway Franchises Full time

    Subway Rutland street in ILKESTON is hiring Team Members. A Subway® team member is the face of the Subway® store. You will provide exceptional customer service by means of greeting the guests as well as preparing and serving delicious and healthy Subway® foods such as Sandwiches, Salads, Nachos and hot & cold drinks. You’ll be one of the reasons that...

  • Team Leader

    3 weeks ago


    Ilkeston, United Kingdom Aspire Health and Care Full time

    Do you have experience of working in a mental health setting? We are currently looking for a Team Leader to join our service in Ilkeston, to work 3 shifts (12hrs) per week both days and nights with the opportunity to pick up more shifts at any of our Company sites. What we’d like from you: - Previous experience within a healthcare setting required. -...

  • Customer Team Member

    2 weeks ago


    Ilkeston, United Kingdom Coop Full time

    **Customer Team Member** Location: Summerfield Way, Ilkeston, DE7 9JJ Pay: £10.90 per hour + great benefits Contract: 14 hours per week + regular overtime, part time, permanent. Working pattern: Various shifts, including early mornings, afternoons, late evenings and weekends, to be discussed at interview. This role will also include working at our post...