Office & Customer Services Team Leader

4 weeks ago


Ilkeston Derbyshire, United Kingdom Creed Foodservice Ltd Full time

Contracted hours: 40 hours per week (5 days out of 7)
Working Days: Monday to Friday
Shift Pattern: 8.30am to 5pm with a 30 minute break for lunch.
We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Commercial, Proud, Friendly and Nurturing.
The day to day duties of the role are to co-ordinate and manage the customer service administration.
Calling priority customers to ensure that we are delivering quality
Liaising with Inventory and calling customers from NATOP’s report (capturing sales where possible)
Dealing with Customer ad-hoc queries and complaints
Attend Service circle with data from previous day’s activities
Complete credit/collection requests and liaise with the relevant people
Manage the priority accounts for own depot. Experience working within a call centre environment
The ideal candidate will have the flexibility to work paid overtime in line with the business needs.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.
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