Customer Service Representative

4 weeks ago

Ilkeston, United Kingdom Amcor Full time

Customer Service Representative

**Location**:Ilkeston, GB**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.**

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.

We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

**Job Purpose**-
**Job Dimensions & Scope**

**Internal & external relationships**
- Plant neighbouring functions: quality, supply chain, planning, logistics, production and more
- Sales teams across the business unit
- Customer Service function
- External customers

**Principal Accountabilities**
- Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
- Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
- Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
- Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.
- Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.
- Shares customer forecasts to support the demand planning process and works closely with colleagues in operations to manage any potential shortages or delays.
- Proactively manage customer finished goods levels and aged inventory.
- Manage customer complaints.

**KEY DELIVERABLES**
- Build customer loyalty through positive customer engagement and service excellence.
- Maintain customer service processes, standards and key deliverables to support the customer-centric organization.
- Partner with all functional areas within the organization to ensure a world class customer experience.

**Qualifications/Requirements**
- **Formal Qualifications and Experience**
- Minimum of 3 years’ experience in a similar position, preferably in a packaging or manufacturing environment
- Experience of SAP and strong Excel skills
- **Fluent in English**
- **Specific Skills and Abilities**
- Customer Focussed
- Results Orientated
- Excellent interpersonal and communication skills
- Ability to build collaborative relationships
- Excellent time management and organisational skills
- Ability to work as part of a multi structure team
- Self-motivated

Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC

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