Customer Service Representative

4 weeks ago


Ilkeston, United Kingdom Stirland Paterson Group Full time

**Customer Service Representative**

**Overview of the role purpose and objectives**:
To work closely with the Business development managers and Sales team to maintain and grow client relationships. To achieve this you will also need to effectively liaise with internal colleagues in the chain of production and supply so that the client journey is as smooth and problem free as possible.

**Main responsibilities**:

- Data entry of orders onto our Management Information System (MIS, EFI PACE)
- Manage a portfolio of clients to build client relationships to support growth in sales and maintain any preferred supplier status, communicating any relevant updates to them.
- Utilise the in house Management Information System (MIS, EFI PACE) as a productivity tool to manage customer relationships.
- Successfully liaising and negotiating with both internal and external parties to ensure customer fulfilment
- Calmly and effectively solving any problems / issues that arise in a timely manner
- Provide support to the Business Development Managers through excellent customer service
- Support other areas of the business when required, for example estimating and finishing

**We’re looking for someone who has;**
- Strong written and verbal communication skills
- Exceptional Customer Service skills
- Flexibility/ adaptability to cope with change
- Excellent planning and organisational skills
- Ability to build networks and relationships
- Behaviour to meet the demands of a fast paced working environment
- Microsoft Word, Excel and Outlook experience (Minimum Intermediate level)

**Extra info**
- Full Time
- Permanent
- Hours of work: 37.5hours per week.

If you have read this far and think you can fulfil the above then please get in touch.

**_Please note, only applicants who have a legal right to work within the UK will be considered, documentation will be checked at interview stage._**

**No recruitment agencies**

**Job Types**: Full-time, Permanent

**Salary**: £20,400.00-£50,000.00 per year

**Benefits**:

- Company events
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Work Location: In person



  • Ilkeston, United Kingdom L.A. RECRUITMENT GROUP LTD Full time

    Fantastic Opportunity for aCustomer Service RepresentativeThis role with client is a central point of contact between our customers.This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local and remote team.The role requires autonomy, a high level of...


  • Ilkeston, United Kingdom Donald Ward Limited Full time

    WARD have an opportunity for an experienced Customer Service Representative to join our team based at Donald Ward House, Ilkeston (DE7 5JB) supporting day to day activity across the customer services function. This is a temporary position lasting 12 months. Working in a fast-paced environment you will be the first point of contact for internal and external...


  • Ilkeston, United Kingdom Amcor Full time

    Customer Service Representative **Location**:Ilkeston, GB**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.** Here at Amcor, we work together every day to make...


  • Ilkeston, United Kingdom Amcor Full time

    Customer Service Representative **Location**:Ilkeston, GB**Function**:Operations/Production/Manufacturing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:On site**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.** Here at Amcor, we work together every day to make...


  • Ilkeston, United Kingdom William Hill Full time

    People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and...


  • Ilkeston, United Kingdom Quality Service Recruitment Full time

    Immediate starts are available for customer-based people to join a well-known company based in Ilkeston. You will be dealing with customers when they come in to collect their orders. You will work in the warehouse, doing roles like picking, packing, and sorting parcels. Customer service skills are a must. The role is Monday to Friday, working from 07:30 to...


  • Ilkeston, United Kingdom Nationwide Building Society Full time

    **Contract Type**: Permanent - **Ref**: R00BN07705 - **Closing Date**:30 March 2023 Our customers are members of the Nationwide Building Society, and as a Member Representative, you’ll often be the first person they turn to for help. Whether they’re contacting us online, on the phone or coming into the branch, you’ll use the wide-ranging skills...


  • Ilkeston, United Kingdom Recra Consulting Full time

    **Recra** is working in partnership with a well-established award-winning business, they are keen to grow their team and are looking for an ** Internal Sales Representative** in **Ilkeston**. You will be supporting the waste team in exploring new opportunities for the company and will be responsible for helping our sales team identify and generate sales...


  • Ilkeston, United Kingdom Giltbrook Workwear Full time

    **CUSTOMER SERVICE ADMINISTRATOR** Giltbrook Workwear is a family business and is one of the leading Workwear Rental suppliers in the Midlands region. Giltbrook’s facility is one of the most **advanced workwear specialist laundries** in Europe. From our Workwear Rental Facility in Ilkeston, Derbyshire, we supply to a complete cross-section of sectors,...


  • Ilkeston, United Kingdom Kirkland Associates Ltd Full time

    Our Ilkeston based client has a fantastic opportunity for a Customer Service professional to join their friendly team on a permanent, full time basis. Our client can provide full training.**Salary**:£20,000- Private Health Insurance - Team Events and Incentives - Fantastic Training **Customer Service Advisor - The Role** - Manage customer and client...


  • Ilkeston, United Kingdom Giltbrook Workwear Full time

    **CUSTOMER SERVICE ADMINISTRATOR** Giltbrook Workwear is a family business and is one of the leading Workwear Rental suppliers in the Midlands region. Giltbrook’s facility is one of the most **advanced workwear specialist laundries** in Europe. From our Workwear Rental Facility in Ilkeston, Derbyshire, we supply to a complete cross-section of sectors,...


  • Ilkeston, United Kingdom The Nottingham Full time

    **About The Role**: As a Customer Services Assistant at The Nottingham, you will be the first point of contact for our customers either face to face in the branch or by phone ensuring that our customers receive excellent customer service from every visit. You will join a small and collaborative branch team who always strive to do the right thing by their...


  • Ilkeston, United Kingdom Express Recruitment Full time

    Are you an energetic, outgoing customer service professional with a passion for providing an excellent service to customers? If so, we have the perfect opportunity for you! We are proud to be working with an industry leader based in Ilkeston who are currently looking to grow their Customer Service team. The ideal individual will have previous customer...


  • Ilkeston, United Kingdom Recra Consulting Full time

    **_Recra is working in partnership_** with a well-established award-winning business, they are keen to grow their team and are looking for an ** **Internal Sales Representative in Ilkeston. You will be supporting the waste team in exploring new opportunities for the company and will be responsible for helping our sales team identify and generate sales...


  • Ilkeston, United Kingdom Recra Consulting Full time

    **_Recra is working in partnership_** with a well-established award-winning business, they are keen to grow their team and are looking for an ** **Internal Sales Representative in Ilkeston. You will be supporting the waste team in exploring new opportunities for the company and will be responsible for helping our sales team identify and generate sales...


  • Ilkeston, United Kingdom Berry BPI Group Full time

    Expectation of role:To retain and enhance business using a proactive Customer Service focused approach. To support the business to deliver budget and growth.Purpose of role:To support the Customer Team in providing an excellent service to our customer base, ensuring that customer enquiries are dealt with in a timely and accurate manner. This includes...


  • Ilkeston, United Kingdom Berry BPI Group Full time

    Expectation of role:To retain and enhance business using a proactive Customer Service focused approach. To support the business to deliver budget and growth.Purpose of role:To support the Customer Team in providing an excellent service to our customer base, ensuring that customer enquiries are dealt with in a timely and accurate manner. This includes...


  • Ilkeston, United Kingdom Creed Foodservice Full time

    **About Creed**: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our...


  • Ilkeston, United Kingdom Creed Foodservice Full time

    **About Creed**: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our...


  • Ilkeston, United Kingdom Creed Foodservice Full time

    **About Creed**: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our...