Customer Service Executive

3 months ago

Ilkeston, United Kingdom Creed Foodservice Full time

**About Creed**:
Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

**Role Details**

The day to day duties of the role are to co-ordinate and manage the customer service administration.

**Some responsibilities of the role include**:

- To liaise with the Telesales and Transport teams to organise ETA’s and re-deliveries, utilising Pro-Track
- Calling customers with late route information and updating Vecta
- Calling priority customers to ensure that we are delivering quality
- Liaising with Inventory and calling customers from NATOP’s report (capturing sales where possible)
- Dealing with Customer ad-hoc queries and complaints
- Attend Service circle with data from previous day’s activities
- Complete credit/collection requests and liaise with the relevant people
- Manage the priority accounts for own depot. Daily report and follow up calls
- Establish and maintain good working relationships with internal and external customers, including suppliers.

We're looking for someone with a strong desire to make a difference and go above and beyond for our customers.

**It is essential that you have the following**:

- Positive ‘can do’ attitude
- Desire to learn new skills
- Excellent customer service skills
- Friendly positive attitude
- Good IT Skills

Experience working within a call centre environment

**Job Types**: Full-time, Permanent

Pay: £24,690.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Housing allowance
- Life insurance
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Contact Centre: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Ng - Customer Service Assistants

    3 months ago

    Ilkeston, United Kingdom Quality Service Recruitment Full time

    Immediate starts are available for customer-based people to join a well-known company based in Ilkeston. You will be dealing with customers when they come in to collect their orders. You will work in the warehouse, doing roles like picking, packing, and sorting parcels. Customer service skills are a must. The role is Monday to Friday, working from 07:30 to...

  • Customer Service Executive

    3 months ago

    Ilkeston, United Kingdom Express Recruitment Full time

    Are you an energetic, outgoing customer service professional with a passion for providing an excellent service to customers? If so, we have the perfect opportunity for you! We are proud to be working with an industry leader based in Ilkeston who are currently looking to grow their Customer Service team. The ideal individual will have previous customer...

  • Customer Service Executive

    3 months ago

    Ilkeston, United Kingdom Creed Foodservice Full time

    **About Creed**: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our...

  • Customer Service Executive

    4 months ago

    Ilkeston, United Kingdom Creed Foodservice Full time

    **About Creed**: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our...

  • Customer Service Team Leader

    4 months ago

    Ilkeston, United Kingdom Creed Foodservice Full time

    **About Creed**: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our...

  • Customer Service Executive

    3 months ago

    Ilkeston, United Kingdom Creed Foodservice Full time

    **About Creed**: Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our...

  • Customer Service Executive

    3 weeks ago

    Ilkeston, United Kingdom Creed Foodservice Full time

    About Creed:Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role...

  • Customer Service Executive

    3 weeks ago

    Ilkeston, United Kingdom Creed Foodservice Full time

    About Creed:Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role...

  • Customer Service Coordinator

    4 weeks ago

    Ilkeston, United Kingdom CSC Recruitment Ltd Full time

    Customer Service Coordinator Location: Derby Salary: £27,000 per annum Contract Type: Permanent About the Company: Our client, a leading national housing developer, is seeking a motivated and organized Customer Service Coordinator to join their dynamic team in Derby. Known for their commitment to quality and customer satisfaction, this company offers an...

  • Customer Service Coordinator

    3 weeks ago

    Ilkeston, United Kingdom CSC Recruitment Ltd Full time

    Customer Service CoordinatorLocation: DerbySalary: £27,000 per annumContract Type: PermanentAbout the Company:Our client, a leading national housing developer, is seeking a motivated and organized Customer Service Coordinator to join their dynamic team in Derby. Known for their commitment to quality and customer satisfaction, this company offers an...

  • Customer Service Liaison

    2 weeks ago

    Ilkeston, Derbyshire, United Kingdom CSC Recruitment Ltd Full time

    About CSC Recruitment LtdCSC Recruitment Ltd is seeking a highly organized and customer-focused professional to join their team as a Customer Service Coordinator. This is an excellent opportunity for career development within a supportive and professional environment.The RoleAs a Customer Service Coordinator, you will be the first point of contact for...

  • Customer Service Liaison

    2 weeks ago

    Ilkeston, Derbyshire, United Kingdom CSC Recruitment Ltd Full time

    About CSC Recruitment LtdCSC Recruitment Ltd is seeking a highly organized and customer-focused professional to join their team as a Customer Service Coordinator. This is an excellent opportunity for career development within a supportive and professional environment.The RoleAs a Customer Service Coordinator, you will be the first point of contact for...

  • Customer Service Representative

    3 months ago

    Ilkeston, United Kingdom alertelectrical.com Full time

    **Customer Service Representative - Ecommerce Department** **Company**: Alert Electrical Ltd. **Location**: Head Office, Ilkeston, UK **Position**: Customer Service Representative **Starting Wage**: UK Standard Minimum Wage **Hours**: Monday to Friday, 8:00 am to 5:00 pm Saturday mornings on a rota basis (1 in 4), 8:00 am to 12:00...

  • 7.5T Driver

    2 weeks ago

    Ilkeston, Derbyshire, United Kingdom Quality Service Recruitment Full time

    Job SummaryWe are seeking a skilled 7.5T Driver to join our team at Quality Service Recruitment. As a 7.5T Driver, you will be responsible for delivering goods across the UK, utilizing a tail lift to offload cargo while being assisted by customers.Key ResponsibilitiesDeliver goods across the UK using a 7.5T vehicleUtilize a tail lift to offload cargoWork...

  • 7.5T Driver

    2 weeks ago

    Ilkeston, Derbyshire, United Kingdom Quality Service Recruitment Full time

    Job SummaryWe are seeking a skilled 7.5T Driver to join our team at Quality Service Recruitment. As a 7.5T Driver, you will be responsible for delivering goods across the UK, utilizing a tail lift to offload cargo while being assisted by customers.Key ResponsibilitiesDeliver goods across the UK using a 7.5T vehicleUtilize a tail lift to offload cargoWork...

  • Customer Service Representative

    1 week ago

    Ilkeston, Derbyshire, United Kingdom George's Tradition Full time

    {"h1": "Customer Service Assistant Role at George's Tradition", "p": "At George's Tradition, we're on the lookout for enthusiastic and passionate individuals to join our team as Customer Service Assistants. As a key member of our team, you'll be responsible for providing exceptional customer service, ensuring a smooth and efficient experience for our...

  • Customer Service Representative

    1 week ago

    Ilkeston, Derbyshire, United Kingdom George's Tradition Full time

    {"h1": "Customer Service Assistant Role at George's Tradition", "p": "At George's Tradition, we're on the lookout for enthusiastic and passionate individuals to join our team as Customer Service Assistants. As a key member of our team, you'll be responsible for providing exceptional customer service, ensuring a smooth and efficient experience for our...

  • Customer Services Assistant

    4 months ago

    Ilkeston, United Kingdom The Nottingham Full time

    **About The Role**: As a Customer Services Assistant at The Nottingham, you will be the first point of contact for our customers either face to face in the branch or by phone ensuring that our customers receive excellent customer service from every visit. You will join a small and collaborative branch team who always strive to do the right thing by their...

  • Customer Service Representative

    3 days ago

    Ilkeston, Derbyshire, United Kingdom George's Tradition Full time

    About George's TraditionWe're a dynamic and growing company, and we're looking for enthusiastic and passionate individuals to join our team. Our award-winning takeaways are bursting with passion and energy, and we're on the lookout for talented Customer Service Assistants to help us deliver exceptional customer experiences.Job SummaryWe're seeking a Customer...

  • Customer Service Representative

    3 days ago

    Ilkeston, Derbyshire, United Kingdom George's Tradition Full time

    About George's TraditionWe're a dynamic and growing company, and we're looking for enthusiastic and passionate individuals to join our team. Our award-winning takeaways are bursting with passion and energy, and we're on the lookout for talented Customer Service Assistants to help us deliver exceptional customer experiences.Job SummaryWe're seeking a Customer...