Customer Service Team Lead

6 days ago


Ilkeston, Derbyshire, United Kingdom Creed Foodservice Ltd Full time
Company Overview

Creed Foodservice Ltd is a nationwide foodservice company seeking an experienced leader to fill a 40-hour full-time Temporary role. This position will cover Maternity Leave and involve managing a team of Customer Service Executives while providing support to Telesales Executives.


Job Description

This role requires leadership, coaching, and team building skills with experience in Telesales and Customer Service. The ideal candidate will have a flexible approach and commercial acumen, as well as a keen interest in Food and a good understanding of foodservice.


Key Responsibilities
  • Manage and motivate a team of Customer Service Executives.
  • Recruit, train, and develop Telesales and Customer Service teams.
  • Contribute to a diverse and inclusive culture through coaching and mentoring.
  • Ensure professionalism and a great customer experience.
  • Motivate team members and assess performance.
  • Coach and develop team members through call monitoring and training.
  • Presentation of new processes to the team.
  • Daily huddles and communication between teams.
  • Customer queries and complaints handling.

The Ideal Candidate
  • Excellent leadership and coaching skills.
  • Experience in training and developing team members.
  • Flexible approach and commercial acumen.
  • Keen interest in Food and a good understanding of foodservice.
  • Implementation of improvement projects.
  • Root cause analysis and critical thinking skills.

Salary Information

We offer an estimated salary of £25,000 - £35,000 per annum, depending on experience, for this Temporary role.


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