Co-ordinator of Customer Excellence

7 days ago


Ilkeston, Derbyshire, United Kingdom Creed Foodservice Ltd Full time
About Us

At Creed Foodservice Ltd, we value our employees and strive to create a diverse and inclusive culture. As a customer-focused organization, we are committed to delivering exceptional service and supporting our customers' needs.


Job Role

This role is an exciting opportunity to join our team as a Co-ordinator of Customer Excellence. You will be responsible for managing a team of Customer Service Executives, recruiting, training, and developing Telesales and Customer Service teams, and contributing to our inclusive culture.


Responsibilities
  • Team management and motivation.
  • Recruitment, training, and development of Telesales and Customer Service teams.
  • Culture contribution through coaching and mentoring.
  • Professionalism and customer experience delivery.
  • Team member motivation and performance assessment.
  • Call monitoring and training for team development.
  • Presentation of new processes.
  • Daily huddles and team communication.
  • Customer query and complaint handling.

Requirements
  • Leadership and coaching skills.
  • Training and development experience.
  • Flexible approach and commercial acumen.
  • Interest in Food and foodservice understanding.
  • Project implementation and critical thinking skills.

Salary and Benefits

We offer an estimated salary of £28,000 - £38,000 per annum, depending on experience, for this Temporary role, along with a range of benefits including professional development opportunities and a competitive compensation package.



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