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Customer Services Assistant

8 months ago

Ilkeston, United Kingdom The Nottingham Full time

**About The Role**:
As a Customer Services Assistant at The Nottingham, you will be the first point of contact for our customers either face to face in the branch or by phone ensuring that our customers receive excellent customer service from every visit. You will join a small and collaborative branch team who always strive to do the right thing by their colleagues, customers and the community they serve.

Whether you have previous experience in a similar role or transferable skills from another industry, we will give you access to the very best training, ongoing support and development so you can build your career with us.

**Here’s a taste of what you’ll be doing as a Customer Services Assistant -**
- Welcoming customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems
- Proactively identifying opportunities to promote relevant products and services to our customers to suit their needs whilst maintaining excellent customer service
- Make customer referrals and book appointments in with the Customer Services Consultant to discuss our wider product range in more detail. You will work as a team and individually to achieve referrals and appointment targets for all products and services
- Proactively follow up with or contact customers via outbound calling to generate appointments and new business opportunities

**What we’re looking for -**

We’re looking for a personable and passionate team member to provide excellent customer service and to match customer needs with our products and services.

You will have strong communication skills and will ideally have previous experience within a face to face or telephony role.

Direct Financial Services experience is not required for our Customer Services Assistant role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us

**What we offer -**

We want to attract talented people and give them the opportunity to be great, we are committed to building diverse and inclusive teams and offer all team members:
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays and enhanced family leave
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
- For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
- A strong sustainability agenda - we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

**Embracing Diversity Together: -**

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community

**About Us**:
So, what does #LifeatThe Nottingham look like? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. This means supporting them through all of life’s key milestones. From providing a safe place for their savings, h