Customer Service Representative

7 months ago


Ilkeston, United Kingdom Stirland Paterson Group Full time

**Customer Service Representative**

**Overview of the role purpose and objectives**:
To work closely with the Business development managers and Sales team to maintain and grow client relationships. To achieve this you will also need to effectively liaise with internal colleagues in the chain of production and supply so that the client journey is as smooth and problem free as possible.

**Main responsibilities**:

- Data entry of orders onto our Management Information System (MIS, EFI PACE)
- Manage a portfolio of clients to build client relationships to support growth in sales and maintain any preferred supplier status, communicating any relevant updates to them.
- Utilise the in house Management Information System (MIS, EFI PACE) as a productivity tool to manage customer relationships.
- Successfully liaising and negotiating with both internal and external parties to ensure customer fulfilment
- Calmly and effectively solving any problems / issues that arise in a timely manner
- Provide support to the Business Development Managers through excellent customer service
- Support other areas of the business when required, for example estimating and finishing

**We’re looking for someone who has;**
- Strong written and verbal communication skills
- Exceptional Customer Service skills
- Flexibility/ adaptability to cope with change
- Excellent planning and organisational skills
- Ability to build networks and relationships
- Behaviour to meet the demands of a fast paced working environment
- Microsoft Word, Excel and Outlook experience (Minimum Intermediate level)

**Extra info**
- Full Time
- Permanent
- Hours of work: 37.5hours per week.

If you have read this far and think you can fulfil the above then please get in touch.

**_Please note, only applicants who have a legal right to work within the UK will be considered, documentation will be checked at interview stage._**

**No recruitment agencies**

**Job Types**: Full-time, Permanent

**Salary**: £20,400.00-£50,000.00 per year

**Benefits**:

- Company events
- Free flu jabs
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Work Location: In person



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