Sales & Service Administrator

4 weeks ago


Ilkeston, United Kingdom Giltbrook Workwear Full time

**SALES/SERVICE ADMINISTRATOR**

Giltbrook Workwear is a family business and is one of the leading Workwear Rental suppliers in the Midlands region. Giltbrook’s facility is one of the most advanced workwear specialist laundries in Europe.

From our Workwear Rental Facility in Ilkeston, Derbyshire, we supply to a complete cross-section of sectors, Workwear and Laundry services across the Midlands, including the Food Processing, Restaurant & Hotel, Manufacturing & Engineering, Automotive and Pharmaceutical & Medical markets.

Giltbrook Workwear are seeking to recruit a Sales/Service Administrator to work alongside the Account Managers and Accounts team to ensure we continue to deliver a first-class service to our customers. Contracted hours will be 37.5 hours Monday to Thursday 9am-5pm and Friday 8:30am - 4:30pm, but flexibility is essential to cover sickness and holidays.

The role will entail all aspects of Customer Service and support to Sales staff.

Key responsibilities and accountabilities:

- Providing general sales administration, but not limited to, data inputting, order processing and issuing garments using our own in-house system.
- Support the Account Managers to ensure a strong customer service base and not be afraid to make suggestions to the and Account management team to help improve service.
- Updating the Giltbrook online Hub with client reports.
- Monitoring & Delivery assessment of transport routes and generating customer specific reports.
- Contact suppliers to arrange specifications and samples for new workwear and badges for customer approval.
- Sales/Customer Service meetings, including order progress chasing and updating of our production plan on a weekly basis.
- Overall assist in target sales growth helping to introduce new products and services to existing and new customers.
- Previous experience within an office environment.
- Be able to offer exceptional customer service.
- Have a good phone manner and communication skills.
- A quick learner with a good attention to detail.
- Have a friendly but professional manner which demonstrates support and great organisational skills.

Available for immediate start

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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