Account Administrator
7 months ago
**Job Summary**
This is a new role to provide professional administration, organisation and communication between contractors, community therapists, and Future Steps.
You will support the Community Accounts Manager to maintain existing contracts by ensuring efficiency and excellent service delivery and to also help develop new, creative, and innovative opportunities, marketing, and resources for community-based services.
**Key Duties and Responsibilities**
Manage the community timetable by populating new therapists, new contracts and adjusting for any therapist leave or reallocated sessions while meeting needs of the contract and maximising profit.
Support retention of existing community-based Service Level Agreements (SLAs) by ensuring an excellent, responsive, and proactive customer service as well as monitoring efficiency.
Create service reports for our community schools or projects.
Record and monitor information required by Local Authority contracts according to termly deadlines.
Manage the Looked After Children’s Service (LAC) from point of referral, timetabling and updating the contractor.
Ensure the safety of community therapists by receiving, recording, and monitoring lone working of therapists.
Develop resources as necessary, such as, training materials, literature, marketing, therapist bags, DBS sheets, badges, product manuals, school folders and spreadsheets.
**Qualities we look for in a Future Steps Administrator**
A motivated, proactive, experienced administrator.
A hunger for learning and a drive to grow and progress.
Passion for delivering high-quality, accurate and detailed work.
The ability to manage time and a varied workload effectively.
An interest in supporting children and young people with additional needs and a passion to support families.
A supportive team player who would like to be a part of an amazing and friendly team of managers, administrators, and therapists.
**Please note: It is a requirement of this position to hold an Enhanced DBS which is funded by Future Steps.**
**We would love to hear from you**
We realise everyone has unique skills and experience so rather than ensuring you tick every box and requirement; if you are passionate, have a strong desire to succeed and would love to be successful in this role we would love to hear from you and what you can bring to Future Steps.
**Why work for Future Steps?**
A full induction and training programme as well as ongoing mentorship will support you to feel confident in your new role.
We offer support and funding for additional training to advance your skills and knowledge as well as in-house training days and CPD.
Everyone is welcome to join monthly team social events including afternoon tea, pizza and movie nights, paddle boarding, yoga, and ice-skating.
**Job Types**: Full-time, Permanent
**Salary**: £21,060.00-£23,205.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Are you familiar with working on Microsoft Excel, Word, and PowerPoint?
- Are you available to work Monday to Friday role 8.45am to 16.45pm?
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- administrative: 1 year (preferred)
- customer service or sales: 1 year (preferred)
Work Location: In person
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