Welfare Fund Assessment Officer, Pullar House
5 months ago
LOCATION:
Pullar House 35 Kinnoull Street Perth, PH1 5GD
SALARY:
£28,249 - £30,351 per year
CONTRACT TYPE:
Temporary
POSITION TYPE:
Full Time
HOURS:
36 hours per week
WORK FROM HOME:
Hybrid
£28,249 - £30,351
Pullar House, Perth
**Requirements**:
**Knowledge & Experience**
- You must have experience of working in a busy office environment.
- You must have general administrative skills.
- You must be computer literate and have good keyboard skills.
- You must have good standard of general education.
- You must have an ability to understand and follow basic guidance.
- Ideally you will have at least one year’s working experience within a benefits or welfare rights environment.
- Ideally you will have a knowledge of Local Government practices, procedures and departmental functions.
- You must have an awareness of the qualifying criteria for state benefits and tax credits.
- You must have experience of working with vulnerable people.
**Customer Care**
- You must have the ability to deal with sensitive information in a confidential manner.
- You must have effective customer care skills.
**Health & Safety**
- You have a personal responsibility for taking care of yourself and others and must comply with all relevant Health and Safety legislation.
- You must undertake any H&S training relevant to the post.
**Equality & Dignity at Work**
- You must have the ability to treat colleagues and customers with dignity and respect as per the Employee Charter.
**Communications**
- You must be able to cultivate good working relationships with relevant teams
**Flexibility**
- You must have good organisational skills.
**Achievement of Results**
- You must be able to prioritise your own workload.
**Team Working**
- You must be resourceful and adaptable with the ability to work as part of a team.
**Decision Making & Problem Solving**
- You must have the ability to work on your own initiative.
**Any Additional Requirements**
- You must be able to meet the demands of the post and attend on a regular basis.
**Responsibilities**:
**Main Accountabilities**
- Ensuring that proof of all information is provided by the applicant ie income, other benefits, residence, savings etc.
- Interviewing applicants as required.
- Explaining the Scottish Welfare Fund and Discretionary Housing Payments guidance to applicants and other stakeholders on a regular basis.
- Providing comprehensive welfare benefits advice to applicants with a view to income maximisation as well as providing signposting and advice in terms of other suitable alternatives to Grants.
- Having an awareness of Adult Support & Protection and Child Protection issues and procedures.
- Responding to a number of wide ranging matters in relation to the Scottish Welfare Fund and Discretionary Housing Payments, including explaining guidance on both and informing applicants of their entitlements, assisting with completion of forms and verifying documentation.
- To be aware of, and act upon the risk of any abuse (including financial).
- Dealing with Councillor's enquiries.
- Liaising with a number of outside agencies.
- Composing letters and reports.
- Liaising with suppliers to ensure effective fulfilment of Grant awards.
- Liaising with Social Work Teams and offering dedicated support/advice to frontline staff in relation to the Scottish Welfare Fund, Discretionary Housing Payments, Welfare Benefits, Money Advice and other available sources of help.
- Assisting with the design, development and delivery of training programmes for staff, volunteers and voluntary organisations.
**The Individual**:
Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.
A healthy work life balance is important to Perth & Kinross Council and we provide supportive management and flexible working arrangements to help you achieve a healthy work life balance. You will have access to training and support for continued professional development.
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