Housing Officer, Pullar House, Perth

1 month ago

Perth, United Kingdom Perth and Kinross Council Full time

Job Description

Housing Officer (Fixed Term for up to 12 Months) - PKC
£31, - £35,
Pullar House, Perth

This is a busy, challenging and varied role within our City Central Locality Housing Team providing comprehensive housing management services to tenants and residents in the base locality and on occasion across other localities within Perth and Kinross.

The individual appointed will be expected to support tenants to ensure they are comfortable and secure in their homes and provide advice and guidance to help tenants sustain their tenancies and contribute to attractive, safe and sustainable neighbourhoods.

The role involves estate and tenancy management including neighbourhood, anti-social behaviour and environmental complaints, rent and arrears management, housing advice and information.

For purposes of connection and collaboration with colleagues and with the community we serve, our full-time employees work on site for a minimum of 2 days per week with the arrangements for part time employees being agreed on a basis which will ensure that they benefit to an equivalent degree.

Our FAQs on hybrid working can be found here Hybrid working FAQs.

We are committed to being a more inclusive employer - to ensure we can consider any reasonable adjustments, please either contact the recruiting manager to discuss any individual circumstances, discuss at interview or, if you prefer, after any conditional offer is made.

Requirements

You must be able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation.

Ideally, you should hold CIH Level 3 or 4 Certificate/Diploma in Housing Practice - or equivalent level of qualification.

You must have a valid UK driving licence and access to a vehicle, as this post requires you to travel to a variety of locations across Perth and Kinross.

The successful candidate should be:

Organised and structured in their approach to the role and able not only to prioritise but react quickly to changing situations within appropriate timescales. Able to place a high focus on customer care and be committed to delivering a high quality service. Able to communicate effectively with customers, colleagues and other services seeking the best possible outcome or solution. Take responsibility for personal health and safety and that of others. Adapt their approach in accordance with the needs of customers and colleagues in a non-judgemental and respectful manner. Able to work flexibly to meet service demands - if required across all localities in Perth and Kinross. Have a positive approach to working independently or within an often large team environment. Have excellent IT skills and be competent and comfortable using all Microsoft Office packages but specifically Word, Outlook and Excel as well. A quick learner in relation to IT systems, processes, procedures and legislation applicable to the role. You must be friendly, outgoing and approachable, good at multi-tasking and a committed team player who can work well within a large team and be open to others thoughts and opinions.

The Individual

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