Customer Support Administrator
6 months ago
We’re breaking the norm in the construction industry and need to build a team to support our fast-growing customer base. We need a Customer Support Administrator now.
**Why ? **We’ve digital products that are bang on for an old industry, we are doubling in size each year. Our community backed products demand we deliver a fantastic, personal user experience on our training solutions and ensure our products are truly authentic in the eyes of our community.
We have the tools and the knowledge to ensure this role is enjoyable as much as our users will enjoy having you on their side.
**Package**:
- Generous basic salary
- Generous and flexible working benefits
- Structured and ongoing training, hands on support
- Flexible/home working policy
**Key Responsibilities**:
- Support with the management, logistics and delivery of our training projects and products, and be responsible for the coordination of our digital webinars and other training events on time
- Day to day administration of our e-learning academy, on-boarding new customers, and supporting the learners in their training journey
- Resolve technical and support inquiries with speed and precision
- Day to day management of ReachBack our Community helpdesk to grow utilisation and engagement through user driven initiatives
- Support Directors to build key stakeholder relationships to support the growth of Bi - including clients, sponsors, contributors and authors utilising all the platforms/tools we have available
- Achieve operational and CSAT targets by successfully managing delivery tasks
- Happy to muck in with any sort of task. We’re only a small team
**Requirements**:
- Strong verbal and written skills with the ability to show attention to detail
- Supporting end users in a customer service environment
- A good logical approach to problem solving
- Ability to think on your feet in a highly demanding and fast-moving environment
- Professional attitude and presentation; polite, calm and customer-focussed
- Organised with an ability to prioritise
- Professional attitude and presentation; polite, calm and customer-focused
- Strong multi-tasking ability
- Commitment to provide excellent customer service at all times
- Take ownership of situations with positive and a can-do attitude
**Desirable skills that will make you stand out from the crowd**
- Experience supporting end users in a customer service environment
- Experience in using ticket management or CRM software
- Knowledge of the construction industry
- Full Driving Licence
**What does an average day look like?**
Day to day management of our training solutions, webinars, e-learning platform and ReachBack community. You will be working closely with our teams to help create, produce and administer highly engaging programmes to drive brand awareness, user engagement and champions within our community.
You will engage with a variety of customers, speaking to people of all ages and technical ability, delivering a service where patience, empathy and building rapport are critical.
We want you to succeed in this role and drive your personal and professional growth as rapidly as our business.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
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