International Reservations Concierge

4 days ago


Southampton, United Kingdom Carnival Full time

**Job Description** We have an exciting opportunity for an International Reservations Concierge (German & English Speaking) to join our Reservations department at Holland America Line & Seabourn. This role forms part of fantastic team working in a hybrid way from home and inour offices based in Southampton.

**The Role**

You will act as a liaison between German speaking Guests/Travel Advisors and any necessary departments to ensure special requests and on-board needs are met. You will build and maintain relationships with all Travel Advisors and Guests, being the voice ofHolland America Line & Seabourn.

You will take on additional responsibilities and assist your colleagues including Air, Accounts, Key-Accounts and/or Guest Relations.

**About You**

To be successful in this role, you will be able to communicate fluently, both verbal and written, in German and English. You will need to have previous experience in a Customer Service, Sales or Travel environment speaking directly with Guests and TravelAdvisors. You will have excellent communication and administrative skills with the ability to plan and prioritise work according to business needs.

You will be PC literate and able to remain calm and professional in a pressurised environment whilst ensuring you meet the required deadlines.

This role has been levelled at a CUK13

**About Us**

Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride in our service excellence, creating unforgettable holiday happiness. We're looking for talented colleagues who will share our commitmentto this purpose and to our global Culture Essentials Speak Up, Respect and Protect, Improve, Communicate, Listen & Learn and Empower.
Working with us means you'll be part of a tight-knit but truly diverse global team of passionate people. You'll be supported to drive your development, from formal learning to the life lessons of worldwide travel. We believe in inclusion and the power of diversity,so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.
We work flexibly and will support you to find a healthy balance of remote working and time in our fantastic office collaborating, taking part in events and developing the social connections that make working with us so rewarding.

**About the Team** SEABOURN - _The World’s Finest Ultra-Luxury Resort at Sea_

At Seabourn, we are passionate about travel. We believe that travelling for pleasure has a redemptive power that enriches people’s lives and we believe that people should travel well.

Cruising on a Seabourn ship is unlike any other form of travel. The experience is luxurious, yet relaxed — elegant, yet casual — sumptuous, yet understated. Our intimate ships visit the most desirable destinations worldwide, sailing to the heart of landmarkcities, as well as to hidden gems where larger vessels cannot follow.

HOLLAND AMERICA LINE - _Savor The Journey_

Holland America Line epitomises the ultimate in worldwide Premium travel experiences, onboard a fleet of 11 gracious mid-sized ships. Elegant lounges adorned with fine art; spacious staterooms, many with private balcony; restaurants serving gourmet cuisineand delicious snacks, state of the art leisure amenities and enrichment opportunities - all which give the company its reputation for offering authentic, personalised destination experiences visited in timeless elegance.



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