Customer Service Administrator

5 months ago


Cardiff, United Kingdom Jomo People Ltd Full time

Want to kick-start your financial services career within a Fraud Prevention role? Are you a recent graduate looking for your first step on the career ladder? Or maybe someone who has previous retail / contact centre customer service or administrator experience and a keen eye for detail, who needs a change, to a role with real progression opportunities and a defined career path within Financial Services Fraud Prevention?

We’re working with a Cardiff based financial services company, who offer amazing support, training and development and are looking to add to their fraud prevention team in a Fraud Prevention Associate role. This is a fab opportunity for anyone who enjoys helping customers on their journey and would like to join a successful and supportive business who put their people and customers at the heart of everything they do.

Here’s some more details:
**Position: Fraud Prevention Associate (Customer Service Administrator)**

**Location: Cardiff**

**Salary: up to £21,000 pa**

**Hours: 35 hours per week, Monday to Sunday shifts (8am to 8pm Monday to Friday, 9am to 6pm Saturday, 10am to 5pm Sunday)**

If you are successful in securing this Fraud Prevention Associate role in this Fraud Prevention team you can expect the following great benefits, in addition to a modern, spacious office environment just outside Cardiff City Centre:

- Up to 25 days Holiday (plus 8 bank holidays) with the option to buy more
- Guaranteed to have your birthday off
- Health and Wellbeing scheme
- Free on-site parking
- Cycle to work scheme
- Discounts with popular retail stores across the UK
- Savings and Protection scheme
- Complementary fruit, tea & coffee, as well as Pizza days to celebrate special events
- Prizes awarded to staff members who have excelled
- Team incentives
- Social events; making friends for life
- Amazing training and development opportunities with really supportive managers who genuinely want you to progress within the company

As a Fraud Prevention Associate, you will be responsible for the following:

- Escalate complex/priority cases timely.
- Where required, to review and assess documentation received in line with internal and regulatory requirements.
- Work to agreed service level agreements (SLAs), providing exceptional customer service to applicants partner businesses.
- Be self-motivated and take accountability for own workload.
- Recent experience in a highly customer focussed customer service administrator role
- Excellent people skills, with a high degree of empathy and emotional intelligence
- Excellent attention to detail
- A great team player with the ability to work on own initiative
- Self-motivated with a “can-do” approach to work and customer service

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

INDCC

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



  • Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **CARDIFF / HYBRID** **£23,500 PRO RATA** **TEMP TO PERM 6 MONTH FTC** We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, temp to perm contract. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a...


  • Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **CARDIFF / HYBRID** **c£23,400 PRO RATA** **TEMP TO PERM 6 MONTH FTC** We have a great opportunity for an enthusiastic individual to work as a **Customer Service Administrator **on a full-time basis. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a **Customer...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    Want to kick-start your financial services career within a Fraud Prevention role? Are you a recent graduate looking for your first step on the career ladder? Or maybe someone who has previous retail / contact centre customer service or administrator experience and a keen eye for detail, who needs a change, to a role with real progression opportunities and a...


  • Cardiff, United Kingdom Recruitment Fox Ltd Full time

    **Job Title: Customer Service Administrator** **Location: Cardiff** **Salary: Up to £27,000 including a host of benefits. Healthcash plan, pension, birthday off, discount deals and more!** Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within...


  • Cardiff, United Kingdom Recruitment Fox Ltd Full time

    **Job Title: Customer Service Administrator** **Location: Cardiff** **Salary: Up to £25,000 including a host of benefits. Healthcash plan, pension, birthday off, discount deals and more!** Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within...


  • Cardiff, United Kingdom Recruitment Fox Ltd Full time

    **Job Title: Customer Service Administrator** **Location: Cardiff** **Salary: Up to £27,000 including a host of benefits. Healthcash plan, pension, birthday off, discount deals and more!** Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within...


  • Cardiff, United Kingdom Sanderson Recruitment Plc Full time

    Veygo is a dynamic and innovative company providing flexible insurance solutions tailored to the needs of our customers. We pride ourselves on delivering exceptional customer service and are seeking a dedicated individual to join our team. **Key Responsibilities**: - Handle administrative tasks for the Customer Service team - Amending information on...


  • Cardiff, United Kingdom Forward Waste Mangement Limited Full time

    We are currently recruiting for a Customer Services Administrator to join our busy and fast-paced team. You will act as a key link between our customers, suppliers and our internal transport & operational teams. This is an office-based role in Cardiff and you will join an established waste recycling company. The majority of your work will be conducted on...


  • Cardiff, United Kingdom BRCJOBS Full time

    **Job Title: Administrator/Customer Service** **Type: Temporary Contract** **Sector: Social Housing** **Location: Cardiff - hybrid working from the office and mainly home** **Length: 6 months (maternity cover)** **Hourly Rate: £11.70-13.50** **Hours: 40 per week (Monday-Friday)** BRC are working with a large reputable housing association in Cardiff...


  • Cardiff, United Kingdom Vibe Recruit Ltd Full time

    **Vibe Recruit **are currently looking for an experienced customer service administrator to help assist our client based in St Melons, Cardiff. - Organised and efficient. - Ability to prioritise workload and work to deadlines. - Attention to detail. - Team play with a high level of dedication. - Excellent communication skills i.e written and verbal...


  • Cardiff, United Kingdom Recruitment Fox Ltd Full time

    **Job Title: Customer Service Coordinator** **Location: Cardiff** **Salary: Up to £26K** Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within our client's organisation. Our client is seeking a Customer Service Coordinator to join their team and...


  • Cardiff, United Kingdom Brook Street Full time

    **A fabulous opportunity due to growth for a 6 month position with a view to go permanent for a leading company based very closed to Cardiff centre. The role for Service Desk Administrator is hybrid position 3 days in the office/2 home base**d This role has no evening & weekend work, 37.5 hours per week on a hybrid basis. Superb benefits of quarterly...

  • Service Administrator

    5 months ago


    Cardiff, United Kingdom Acorn Recruitment Limited Full time

    Job Title: Service Administrator Department: Service Country, location: Pentwyn, Cardiff Reports to Solid Line (Title) Section Leader: Service Admin Hours of work: Monday to Friday 8am - 4.30pm, 38.75 hours per week Pay rate: £11.52 per hour The role of the Service Administrator is to provide effective support dealing with customer queries,...

  • Administrative Officer

    5 months ago


    Cardiff, United Kingdom Valuation Office Agency Full time

    **Details**: **Reference number**: - 299980**Salary**: - £22,524- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - VOA - Customer Service and Support - Customer Service Centre**Type of role**: - Contact Centre**Working pattern**: -...

  • Customer Service

    2 months ago


    Cardiff, United Kingdom CV-Library Full time

    Customer Service Advisor Cardiff £13p/h 35 hours a week, 5 days out of 7 Temporary contract Are you passionate about providing a world class service? Love resolving complex queries? Describe yourself as customer orientated? I am recruiting for a leading UK business who are going through a busy growth period. We are recruiting a number of Customer...


  • Cardiff, Cardiff, United Kingdom Brook Street Full time

    We are seeking a skilled Customer Service Coordinator to join our busy team at Brook Street NMR. The successful candidate will be responsible for delivering first-class customer service via the telephone and providing administrative support.Key Responsibilities:Processing UK orders quickly and efficientlyDealing with customer queries and complaintsWorking...


  • Cardiff, United Kingdom Toyota Cardiff Full time

    **Salary is commission based with OTE of approx, £26,000** **Service Booking Administrator** Are you looking for a new challenge? Would you like the opportunity to work for a prestigious automotive dealership group? An opportunity has arisen at our clients busy dealership in **Swansea**, for a **Service Booking Administrator** to join them to maintain a...


  • Cardiff, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 307662**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Insolvency - Operational Delivery**Working pattern**: -...


  • Cardiff, Cardiff, United Kingdom Focus Resourcing Group Full time

    Customer Query Administrator RoleOur client, a leading company in Cardiff City Centre, is seeking a Customer Query Administrator to support their growing team.In this exciting role, you will work closely with the Query Manager to triage initial inbound queries from commercial customers via Zendesk.This is a varied position, requiring strong communication and...


  • Cardiff, Cardiff, United Kingdom Focus Resourcing Group Full time

    Customer Query Administrator RoleOur client, a leading company in Cardiff City Centre, is seeking a Customer Query Administrator to support their growing team.In this exciting role, you will work closely with the Query Manager to triage initial inbound queries from commercial customers via Zendesk.This is a varied position, requiring strong communication and...