Customer Service Administrator

7 months ago


Cardiff, United Kingdom Jomo People Ltd Full time

Want to kick-start your financial services career within a Fraud Prevention role? Are you a recent graduate looking for your first step on the career ladder? Or maybe someone who has previous retail / contact centre customer service or administrator experience and a keen eye for detail, who needs a change, to a role with real progression opportunities and a defined career path within Financial Services Fraud Prevention?

We’re working with an award winning Cardiff based financial services company, who offer amazing support, training and development and are looking to add to their fraud prevention team in a Fraud Prevention Associate role. This is a fab opportunity for anyone who enjoys helping customers on their journey and would like to join a successful and supportive business who put their people and customers at the heart of everything they do.

Here’s some more details:
**Position: Fraud Prevention Associate (Customer Service Administrator)**

**Location: Cardiff**

**Salary: up to £22,000 pa**

**Hours: 35 hours per week, Monday to Sunday shifts (8am to 8pm Monday to Friday, 9am to 6pm Saturday, 10am to 5pm Sunday)**

If you are successful in securing this Fraud Prevention Associate role in this Fraud Prevention team you can expect the following great benefits, in addition to a modern, spacious office environment just outside Cardiff City Centre:

- 25 days annual leave + bank holiday + your birthday off + one day charity leave per annum
- Free onsite parking
- Free drinks and snacks in the office
- Company matched contribution pension
- Health & Wellbeing Scheme
- Life Assurance 4 x basic salary
- Cycle to work scheme
- Discounts with popular retail brands
- Genuine career development and progression opportunities within the company
- + loads more

As a Fraud Prevention Associate, you will be responsible for the following:

- Escalate complex/priority cases timely.
- Where required, to review and assess documentation received in line with internal and regulatory requirements.
- Work to agreed service level agreements (SLAs), providing exceptional customer service to applicants partner businesses.
- Be self-motivated and take accountability for own workload.
- Recent experience in a highly customer focussed customer service administrator role
- Excellent people skills, with a high degree of empathy and emotional intelligence
- Excellent attention to detail
- A great team player with the ability to work on own initiative
- Self-motivated with a “can-do” approach to work and customer service

Jomo People embrace diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn’t relate to your ability to perform the role.

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



  • Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **£20,080 + Bonus** **CARDIFF / HYBRID** We have a great opportunity for an enthusiastic individual to work as a **Customer Service Administrator** on a full-time, permanent basis. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a **Customer Service Administrator**,...


  • Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **CARDIFF / HYBRID** **£23,500 PRO RATA** **TEMP TO PERM 6 MONTH FTC** We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, temp to perm contract. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a...


  • Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **Up to £21,500** **HYBRID** We have a great opportunity for an enthusiastic individual to work as a Customer Service Administrator on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector. As a Customer Service Administrator, you will be...


  • Cardiff, United Kingdom Brite Recruitment Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **CARDIFF / HYBRID** **c£23,400 PRO RATA** **TEMP TO PERM 6 MONTH FTC** We have a great opportunity for an enthusiastic individual to work as a **Customer Service Administrator **on a full-time basis. Our client is a worldwide distributor of products, services, and supplies for the healthcare sector. As a **Customer...


  • Cardiff, United Kingdom Red Recruitment Full time

    Do you have strong administrative skills and enjoy working with customers? Are you knowledgeable of Microsoft Office software and would like to manage finance and accounts? Red is recruiting a Customer Service Administrator to join a well-known manufacturingcompany in their office in Cardiff. They're looking for an organised, enthusiastic individual with...


  • Cardiff, United Kingdom Vibe Recruit Full time

    Vibe Recruit are currently recruiting for a **Customer Service Advisor/Administrator **to work within the UK's leading designer & manufacturer of performance metal door systems who are based in the Rumney area of Cardiff. The Customer Services Administrator is responsible for effectively administering the data entry requirements for the quotation process in...


  • Cardiff, Cardiff, United Kingdom Recruit4staff Full time

    We are seeking an experienced Customer Service Administrator to coordinate and schedule order books for scheduled engineer service visits.About the Role$25,000 - $26,000 per annum salaryThe successful candidate will contact engineers and customers regarding bookings, manage customer queries, and process orders onto SAGE200 as needed.Key...


  • Cardiff, United Kingdom Hawk 3 Talent Solutions Full time

    **Job Title: Customer Service Administrator** **Location: Outskirts of Cardiff** **Job Type: Full Time / Permanent** **Hours: Mon - Thurs - 8am - 4:30pm - Fri - 7:30am - 2pm** **Job Purpose** Customer Services Administrator is responsible for effectively administering the data entry requirements for the quotation process in line with the sales order...


  • Cardiff, United Kingdom Hawk 3 Talent Solutions Full time

    **Job Title**: Customer Service Administrator **Location**: Outskirts of Cardiff **Job Type**: Full Time / Fixed Term Contract (1 year maternity cover) **Hours**:Mon - Thurs - 8am - 4:30pm - Fri - 7:30am - 2pm **Job Purpose** Customer Services Administrator is responsible for effectively administering the data entry requirements for the quotation...


  • Cardiff, United Kingdom Recruitment Fox Ltd Full time

    **Job Title: Customer Service Administrator** **Location: Cardiff** **Salary: Up to £25,000 including a host of benefits. Healthcash plan, pension, birthday off, discount deals and more!** Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within...


  • Cardiff, United Kingdom Recruitment Fox Ltd Full time

    **Job Title: Customer Service Administrator** **Location: Cardiff** **Salary: Up to £27,000 including a host of benefits. Healthcash plan, pension, birthday off, discount deals and more!** Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within...


  • Cardiff, United Kingdom Recruitment Fox Ltd Full time

    **Job Title: Customer Service Administrator** **Location: Cardiff** **Salary: Up to £27,000 including a host of benefits. Healthcash plan, pension, birthday off, discount deals and more!** Are you a talented and organised professional with a passion for delivering exceptional customer service? If so, Recruitment Fox have an exciting opportunity within...


  • Cardiff, United Kingdom Haystack Selection Ltd Full time

    Our client is in search of a Customer Service Administrator to support the Commercial Department with a busy manufacturing site in Cardiff. This is not a callcentre role, you will need additional skills such as administrative duties. - Responsible for accurate maintenance of estimating spreadsheets and records. - Reviewing Projects to compare information...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    Want to kick-start your financial services career within a Fraud Prevention role? Are you a recent graduate looking for your first step on the career ladder? Or maybe someone who has previous retail / contact centre customer service or administrator experience and a keen eye for detail, who needs a change, to a role with real progression opportunities and a...


  • Cardiff, Cardiff, United Kingdom Brook Street Full time

    Job DescriptionWe are looking for a Customer Service and Administration Role professional to join our team. The ideal candidate will have excellent customer service skills, with a strong background in administration.You will be responsible for responding to customer inquiries, resolving issues, and providing excellent service. Additionally, you will assist...


  • Cardiff, United Kingdom Resource Solutions Full time

    Our client, Legal & General, is currently looking for a **Customer Service Advisor **to support our Workplace Operations team with administrative duties. In this office based role role, you will supporting the team with **printing**, **collecting and sorting incoming mail**, and other **administrative duties** to ensure the team are able to provide a great...


  • Cardiff, United Kingdom Sanderson Recruitment Plc Full time

    Veygo is a dynamic and innovative company providing flexible insurance solutions tailored to the needs of our customers. We pride ourselves on delivering exceptional customer service and are seeking a dedicated individual to join our team. **Key Responsibilities**: - Handle administrative tasks for the Customer Service team - Amending information on...


  • Cardiff, United Kingdom Resource Solutions Full time

    Our client, Legal & General, is currently looking for a **Customer Service Administrator** to join our Workplace department to support with **administrative duties and occasional outbound telephony work**. **What we can offer** - Competitive pay of **£14 per hour**, inclusive of holidays and with **weekly pay**. - Customer Service experience is essential...


  • Cardiff, United Kingdom Vibe Recruit Ltd Full time

    Vibe Recruit are currently recruiting for a **Customer Service Advisor/Administrator **to work within the UK's leading designer & manufacturer of performance metal door systems who are based in the Rumney area of Cardiff. **Responsibilities**: - First point of contact for customers assisting with any queries or redirecting calls to the relevant...


  • Cardiff, United Kingdom Vibe Recruit Full time

    Vibe Recruit are currently recruiting for a **Customer Services Administrator **to work within the UK's leading designer & manufacturer of performance metal door systems who are based in the Rumney area of Cardiff. The Customer Services Administrator is responsible for effectively administering the data entry requirements for the quotation process in line...