Customer Services Administrator

2 days ago


Cardiff, United Kingdom Vibe Recruit Full time

Vibe Recruit are currently recruiting for a **Customer Services Administrator **to work within the UK's leading designer & manufacturer of performance metal door systems who are based in the Rumney area of Cardiff.

The Customer Services Administrator is responsible for effectively administering the data entry requirements for the quotation process in line with the sales order process and for providing Admin support for other Commercial Team Members.

**Responsibilities**
- First point of contact for customers assisting with any queries or redirecting calls to the relevant person/department.
- Cross-checking each quote and DFAs against the customer PO or all customer enquiry requirement correspondence prior to raising orders to reduce errors, remakes and customer complaints.
- Accurate raising of sales orders in line with customer requirements.
- Issuing customer delivery acknowledgements.
- Assisting Accounts with internal enquiries, dispute investigating & credit reporting.
- Maintaining the sales order backlog ensuring all orders are shipped and invoiced and closed from previous week,
- Record and maintain data accurately to assist department reporting i.e. Orders raised, ‘free of charge’ orders, credits to be raised, CRM.
- Ensuring all orders are shipped, invoiced, and closed on the last working day of each month.
- Work within the guidelines laid out in current work place procedures and working practices i.e. credit control.

**Working Hours**:Monday - Thursday 8:00am - 4:30pm & Friday 7:30am - 2:00pm

**Salary**:£20,000 per annum

**Skills & Knowledge**:

- Excellent communication skills and professional telephone manner
- Well organised
- Microsoft Office (word/excel/outlook etc)
- Accuracy in attention to detail
- Ability to work alone and communicate confidently as a team member

Full training will be provided but previous experience of working in a similar role is strongly desired.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £20,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Wellness programmes

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cardiff, CF3 2ER: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)



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