Ticketing & Flights Executive
3 weeks ago
**Ticketing & Flights Executive**
**Ticketing & Flights Executive - Role & Responsibilities**:
- Responsible for issuing all airline tickets and reissues
- Processing of automated ticket through BSP or Amadeus
- Review ticketing deadlines daily and liaise with internal teams to get these actioned
- Advise fares (nett and published) to departments daily and schedule queries
- Liaise with airlines regarding amendments and errors
- Secure seats & rates for ad-hoc tours and all allocations
- Regularly review reservations system to ensure all ticketing information is correct and look at ways to improve the sales and administration function
- Weekly review of committed seats for all carriers
- Responsibility for checking BSP link and dealing with any ADMs / ACM's and querying any discrepancies
- Ensure all flight information on customer documentation is accurate and current
- Management of Amadeus queues
- Pro-actively source cheaper fares prior to ticketing
- Assist sales team with sourcing flight routes and prices ensuring competitive rates are achieved
- Build strong relationship with airline account managers
- Be on call to assist with flight emergencies
- Load and maintain contracts in reservations system
**Ticketing & Flights Executive - Skills & Experience Required**:
- Experience of working in a fares & ticketing role for a tour operator
- Amadeus proficient
- Experience of booking worldwide travel requirements
- Experience of issuing, re-issuing and re-calculations
- Excellent working knowledge of both net and published fares
- Strong geographic and product knowledge of destinations, cities and airlines
- Working knowledge of IATA and currency regulations
- Strong customer service focus and skills
- Ability to deal pressurised deadlines
- Strong communication skills with excellent spoken and written English
- GDS Fares and Ticketing Qualification / Fares qualifications BA1&2 or VA 1&2 would be an advantage
- Dynamic, personable with ability to priority and manage workload effectively
**Ticketing & Flights Executive - Additional Information**:
- Up tp circa £26k dependent on experience
- Monday to Friday 9 to 5, with some out of hours cover for flight emergencies
- Range of staff benefits including discounted travel, health cash plan, subsided
- Gym membership, wide range of well being initiatives & social events.
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