Transport Controller

1 month ago

Surrey, United Kingdom Quick International Courier Full time

Handle and monitor all QuickSTAT & Sterling Aviation consignments ensuring compliance with all agreed company policies.

**YOUR ROLE**

Handle and monitor all QuickSTAT & Sterling Aviation live network activities ensuring adherence to agreed rate structures and pricing policies. To work collaboratively with all internal departments to ensure maximum client satisfaction.

**YOUR RESPONSIBILITIES**
- Scheduling & allocation of drivers to daily collections & deliveries nationwide.
- Scheduling & allocation of drivers to airport recoveries from inbound flights & outbound tenders.
- Arrange suitable amalgamations based on consignment pick-up windows / delivery deadlines & locations.
- Monitoring all daily collections & deliveries liaising with employed drivers and third-party sub-contractors to ensure driver schedules are being met.
- Printing of driver’s collection & delivery documentation.
- Liaising with drivers via telephone to receive milestone information.
- Data entry of key milestone information (Pick Up confirmation / Out for Delivery / Proof of Delivery details / Airline Tender / Airline Recovery).
- Management of shared mailbox, to include the receipt of new transport bookings and internal queries.
- Dealing with telephone enquiries from internal departments accurately and efficiently.
- Maintain standards of discipline among the drivers especially regarding:
- Start and Finish times
Uniform and Appearance
Vehicle Cleanliness
Parking Tickets
Vehicle Damage
- Keep the Management team advised of potential & confirmed issues as they arise.
- Leave appropriate shift-report & handovers for the next shift.
- To undertake any other reasonable duties / responsibilities at the request of the Department Manager or other Senior Management.
- Effective communication with all staff and cooperation within the senior management team.
- Maintain a professional manner towards all staff, always seeking to implement and maintain company policy.
- Encourage Teamwork, cooperation, and a good working atmosphere within the department.
- Seek appropriate support as necessary from your manager to complete your responsibilities
- Seek to resolve inter-departmental questions and issues as they arise and without conflict
- Adhere to all Company Policies
- Quality Control Procedures
- Monitor existing Quality Control procedures for compliance and effectiveness
- Report ineffective procedures to the respective Department Manager.

**YOUR SKILLS AND EXPERIENCES**
- Specialist (Life Sciences / AOG) Courier Operations Experience.
- Extensive knowledge of the UK Road networks
- Experience of planning collections / deliveries throughout the UK.
- Experience of working to strict deadlines
- Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
- Understanding of transit milestones (COB/OFD/TTA/POD etc.)
- Comprehensive understanding of the various temperature-controlled packaging solutions available on the open market to forwarders.
- Negotiation and problem-solving skills.
- Teamwork skills and strong self-motivation ability.
- Good numeric / financial ability.
- Ability to work successfully under pressure
- Excellent time management skills.
- Ability to motivate and lead a team
- Good computer skills, Word / Excel / PowerPoint essential
- Analytical ability
- Communication skills
- Management skills
- Decision-making ability
- Planning and organizing
- Initiative
- Flexibility
- Industry Experience ensuring ability to undertake all tasks / responsibilities listed above.
- GDP Training and Qualifications specific to transportation
- IT / Computer literacy qualifications (specifically those listed in skills and abilities).

**GOOD REASON TO JOIN**
Quick offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. As part of the Kuehne + Nagel group of companies, joining our organization brings a wealth of opportunities to grow and expand your career.

**CONTACT**
Quick Group Human Resources

**Quick International Courier**
**_Quick Specialized Healthcare Logistics_**
**_QuickSTAT_**
**_Quick Specialty Logistics_**
**_Sterling Global Aviation Logistics_**
**_A Kuehne+Nagel Company_**

From trial to treatment, QuickSTAT provides around-the-clock logistics and transportation solutions. Life science companies throughout the world rely on QuickSTAT to help bring important new drugs and medical protocols to market. With a team of logistics experts and complete end-to-end services, time
- and temperature-sensitive clinical research specimens, investigational drugs and biologics are always handled with the

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