Contact Centre Advisor 24hrs
4 days ago
Doncaster Culture and Leisure Trust (DCLT) is a registered charity delivering premier leisure & culture provision across Doncaster with a diverse portfolio of venues in the pursuit of our aims of addressing physical inactivity, raising cultural ambition and tackling education inequalities in the borough of Doncaster.
Our business is a blend of industries. From swimming pools, gyms, golf, hospitality to outdoor events and theatre.
We currently have two exciting opportunities to join our business
**About you**:
**Main responsibilities include**:
- Taking every opportunity to promote DCLT products and services.
- Answer phone calls and other incoming enquiries within SLA targets.
- Schedule follow up calls to customers, where necessary.
- Provide customers with product and service information.
- Add & update customer information on the CRM system.
- Use & contribute to the digital knowledge base to assist in future enquires.
- Take bookings and process payments.
- General administration functions.
Previous Contact Centre or Customer facing experience is desirable, but not mandatory, as full training will be provided.
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