Contact Centre Agent

6 months ago


Doncaster, United Kingdom Imperial Personnel Ltd Full time

**Do you have a committed and can-do attitude?**

**Are you committed to learn and deliver excellent customer service?**

Imperial Personnel are working in partnership with our client in Doncaster, DN4 for Contact Centre Agents to join their growing team on a full-time and permanent basis.

Our client is a market leading and award-winning insurance broker for car, home, health and travel insurance. You will be working in their call centre and will operate their phone and chat services.

**Benefits**:
Up to £23,574 + comprehensive benefits
- £400 Annual Performance Bonus.
- Free Onsite Gym Access with Personal Training.
- Company Events.
- Bonus Schemes and Incentives.
- Monthly Office Lottery Scheme.
- Subsided Café with free meals after 5 years’ service.
- 20 days (increasing to 25 days) annual leave including bank holidays.
- Free Breakdown cover, Health insurance, Car Insurance and Free Travel Insurance.
- Workplace Pension and Internal Pension.

**Duties**:

- Handling telephone enquiries.
- To administer customer files correctly, whilst building genuine rapport.
- General admin duties regarding calls and policies.
- Full Training Provided and an Induction to ensure you know everything before you start._

**Working Hours**:
Full Time - Permanent (37.5 hours per week)

Office hours are 8am - 8pm (Mon - Fri)

9am - 4pm (Sat - Sun)

Various Shifts available.

**Requirements**:

- Professional manner
- Ability to meet targets and deadlines
- Effective time management
- Computer literate
- Problem solver and strong communication skills
- Passion for helping others

**To APPLY for the role, please send your CV.**

This role is advertised on behalf of Imperial Personnel who are acting as an employment agency.

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,574.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Discounted or free food
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Doncaster, DN4: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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