Contact Centre Agent

7 months ago

Doncaster, United Kingdom One Call Insurance Full time

**Contact Centre Agent**

**What’s involved?**

**When you join us at One Call Insurance you will become part of a well-established, rapidly expanding local call centre which has been operating for over 25 years. Our main products are car, home, van and motorbike insurance - but we do offer much more than that. We even own a couple of football clubs, two office dogs, a mortgage advice broker and our own gym. We have nearly a million customers and employ more than 750 staff across the Group, many of whom have worked for us for over five years. So, it’s fair to say that we can offer you more than a job. We can offer you a career - that is filled with variety, progression opportunities and reward**

We pride ourselves on ensuring good consumer outcomes are at the heart of our culture and as part of our team you will be at the very forefront of our vision. We are looking for dynamic and hardworking individuals to join our exciting, fast paced and buzzing office environment. Your career starts here.

Within this role you will operate across our phone and chat services to support customers with their policies which includes helping them find the right product, renewals and mid-term changes. Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.

**What else can we tell you about us?**

We’re always striving to improve and do our best by our customers - all of them
- 95% of our customer reviews are positivewe currently have two hundred and fifty thousand 5 star reviews.
- Our customers can purchase our policies on every major comparison site.
- We recently won Broker of the Year at the Insurance Choice awards - an award voted for solely by our customers.
- We were recently shortlisted for Customer Champion of the Year at the Insurance Times awards.
- We offer every one of our motor insurance customers FREE breakdown membership.
- Every home insurance customers gets FREE home emergency cover.
- We are one of the only insurance brokers offering Apple Pay, Google Pay and Paypal payment methods.
- We have a customer portal that allows our customers to manage their policies 24/7 at a time and place to suit them.
- We think we’re quite exciting and hopefully you will too

We set out strong values and beliefs in which all our staff follow through and deliver with passion through effective team work. We are continually improving in all that we do and we offer a supportive and friendly environment to work in. Our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career

**What can we offer?**

Our salary package places your **earning opportunity into your own hands** with opportunities to earn bonuses and incentives across multiple areas. These are all driven towards supporting our customers and delivering a positive service and include **monthly incentives up to the value of £100** per department and **bonuses for completed suggestions** to make improvements to our processes and procedures. Our **performance related pay** package means you could earn on average up to £26,174

For those that are hungry for more, we have our Course of Excellence programme - which in essence is a **fast track to management programme** for our top performers.

**As a permanent employee we will provide you with the following additional benefits**:

- £400 Annual performance bonus
- £20 per hour for every hour of overtime you do
- Full Training Programme Provided
- Free gym access for all employees with on site personal training
- Free on-site parking
- Subsidised staff canteen, you’ll then get FREE meals after 5 years’ service.
- One Call events such as 'a day at the races’
- Annual leave starting at 20 days (increasing up to 25 days) plus bank holidays
- “Star of the Month” and One Call leader-board schemes and bonus incentives within each department
- Additional benefits based on time served such as car allowance, free breakdown cover, health insurance, and free travel insurance.
- Workplace pension contributions.
- Internal progression opportunities with a strong focus on promoting from within and providing opportunities to learn new skills and move to different departments
- Monthly Lottery Scheme (jackpot currently £1,500.00+)
- And the list continues

**What are we looking for?**

You don’t need to be a master of insurance or even understand how insurance policies work, we’ll provide detailed training to inform you of all this. We’re looking for a positive and can do attitude with a commitment to learning and delivering excellent customer service.

Our offices are open from 8am-8pm Monday to Friday and 9am-4pm at the weekend. We provide a few different shifts which we’ll explain at your interview.

**What skills do you need?**
- Strong communication skills with a passion for helping others
- Profess

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