Contact Centre Sales Advisor

7 months ago


Doncaster, United Kingdom CarShop Full time

Role: Contact Centre Customer Consultant

Location: Doncaster, DN4 5PD

Hours: 40 hours per week. The working pattern will consist of Days, Evenings and Weekends.

**Salary**: OTE £35,000

(£18,600 per year + uncapped commission scheme)

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

What does the job involve?
- Ensure all queries are managed in line with quality control.
- Making outbound calls to customers as agreed, and where necessary.
- Proactively selling / proposing used cars based on requirements or specifications to the customer.
- Meeting KPI’s and quality standards on all calls.
- Effectively communicating with customers in a clear and precise manner, delivering on promises and servicing calls to the highest standard.

What skills and experience do you need to join the team?
- Previous experience in providing exceptional customer service.
- Possess strong communication skills with being able to communicate both orally and in writing IT proficient.
- Willingness to undertake training on our in-house systems.
- Experience in the automotive industry would be beneficial but not essential

You need to have a proven track record in handling customer queries, able to build great rapport with potential customers, whilst giving them all the information they require in a friendly and professional manner.

***What we can offer you.
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._

**Meet the recruiter**:
Shelley Mannion

**Benefits**:
Enhanced Holiday Entitlement

Colleague Discount on Cars

High Street Discounts

Discounted Gym Membership

Structured Career Path

Cycle to Work Scheme

Free Parking


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