Customer Service Advisor
3 days ago
Do you excel in a fast-paced working environment and enjoy delivering exceptional customer service?
If you're looking for a new challenge, this Customer Service Advisor role could be the job for you Here at Next, we are committed to providing a friendly, helpful service to our online customers who contact us.
Whether it's sorting out a missing parcel or an account query, our Customer Service Advisors are passionate about putting the customer first.
Based at our contact centre in Armthorpe Doncaster; this is a unique customer service role as there are no sales targets. You'll purely be measured on the service you deliver, so you can focus entirely on providing a truly outstanding customer experience.
Our contact centre has doubled in size and with future expansion on the horizon it has never been a more exciting time to join the Next Online family.
**About You** For this Customer Service Advisor role, we are looking for people who are as passionate about customer service as we are, and who have ideally worked in a contact centre before. However, don't worry if you don't have previous experience working in this CustomerService Advisor role as we are happy to consider people who thrive on helping people; whether this has been in retail, hospitality or care.
We provide 3 weeks of in-depth, full-time, paid training to ensure you know everything you need to know to resolve our customer enquiries.
**You will**:
- Give exceptional customer service by truly listening to the customer and resolving their queries
- Treat every customer like they are your first and only customer that day
- Navigate through various computer systems and liaise with other teams across Next if required
- Work to set Key Performance Indicators and Standard Level Agreements.
- Engage with customers and colleagues, creating a people-focused work culture.
This Customer Service Advisor role would be great for people with experience in the following areas: Call Centre, Customer Service, Inbound, Communication, Customer Support, IT Literate, Customer Service Advisor, Contact Centre
**Shifts**: We have multiple full and part-time shifts available:
- Shift 1: 4 on 4 off, 6 am - 12 pm
- Shift 2: 4 on 4 off, 7 am - 1 pm
- Shift 3: 4 on 4 off, 9 am - 7 pm (12 pm - 10 pm weekends)
- Shift 4: 4 on 4 off, 10 am - 8 pm weekdays (12 pm - 10 pm weekends)
- Shift 5: 4 on 4 off, 5 pm - 11 pm
- Shift 6: 4 on 4 off, 12 pm -10 pm
**Additional Information**:
- Please note, these shifts are strictly on a first come first served basis.
(Plus and extra 4 or 6-hours flex-up shifts for 20 weeks during peak trading periods)
- You'll receive £9.37 per hour plus an additional £1 when working at the weekend
- You must be able to commit to full time training
**Benefits**:
- Full training and exciting opportunities for further career progression
- Free onsite parking
- A subsidised canteen
- Optional overtime to boost your salary
- Onsite staff shops with NEXT and branded clothes discounted by up to 75%
- Great pension scheme
- 25% discount on all NEXT merchandise
- Fantastic NEXT Sharesave scheme
- An opportunity to enhance your salary through our competitive bonus scheme
**Essential Skills** With previous experience in customer service (ideally within a call centre environment) you'll be a team player with excellent communication skills. Working in a fast-paced environment you'll be extremely self-motivated and have excellent attention to detail.You'll be up for a challenge and enjoy resolving our customers' problems so they're able to continue to shop with us.
- You'll be a natural problem-solver with the ability to think outside of the box
- Be able to communicate in a confident, clear, and friendly manner
- Have excellent literacy, numeracy, and PC skills with the ability to pick things up quickly
- Enjoy providing exceptional customer service
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