Customer Engagement Advisor

2 months ago

Wigan, United Kingdom Product Care Group Full time

**Do you have previous experience in a Customer Service role?**

**Would you like to be part of a team that supports each other and celebrates success?**

**If you are passionate about providing excellent Customer Service, this Customer Engagement Advisor position could be the perfect role for you**

**Product Care** are specialists in delivery, inventory management and white-glove servicing of large household electrical appliances. Were looking for an enthusiastic individual to join our Customer Engagement team based in **Hindley Green, Wigan** to provide product, service and sales support to customers.

**Whats in it for you?**

Our Customer Service Advisor opportunity is offered on a on a full time, permanent basis working 35 hours per week; Monday Friday 9am 5pm. You will receive a competitive salary of £22,000 per annum plus excellent company benefits including;
- 33 days annual leave per year (including bank holidays) plus an extra day off for your birthday
- Hybrid working (2 days per week office based in Hindley Green, Wigan)
- Contributory Pension scheme
- Employee discounts off electrical appliances
- Cash health care plan
- Enhanced Maternity/Paternity leave
- Life Cover (Death in Service Payments)

**As our Customer Engagement Advisor you will be required to;**
- Be the first point of contact for customers, dealing with queries and complaints
- Utilise relevant systems, databases and documents for managing customer contacts and accurately and completely recording returns / swap out / stock information
- Ensure customer queries are dealt with in a timely manner
- Follow the data protection procedure to confirm customer details when taking in or out bound calls
- Participate in the product training programmes to enhance product knowledge and skills
- Support Route Planning Team on various projects/tasks as directed
- Contribute to the financial accountability of the department
- Provide administrative support to the Customer Service Department

**Our ideal Customer Engagement Advisor will have the following skills and experience;**
- Experience in a similar role is essential
- 5 GCSEs A-C (including English and Maths)
- Computer literate able to use all MS packages
- Excellent oral and written communication skills
- Able to multi-task and have good problem-solving skills
- Good administration and organisation skills

For Hybrid working, IT equipment will be provided however you must have your own internet connection.

If you would like to join our team as our **Customer Engagement Advisor** then dont delay, click **Apply** today to be considered for this opportunity

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