1st Line Support Analyst
4 days ago
Are you an experienced 1st Line Support analyst with a flair for providing excellent customer service?
We have a 1st Line Support role based primarily in Croydon but occasional days in Shoreditch. Role is initially for 2 months but with the option to extend for a further two months if required.
Role responsibilities EMAP Onsite Engineer:
**Hardware Support**
Troubleshooting and resolving issues with business hardware including, but not confined to:
- Hardware faults with all business machines
- Printer issues/Liaising with 3rd party Printer support
- Meeting room equipment issues (TV’s, projectors, other AV kit)
- Desk phones
- Mobile Phones
- Tablets
- Peripherals such as Mice, Keyboards, Headsets.
**Software Support**
Troubleshooting and resolving issues with business apps and third party software including, but not confined to:
- Microsoft Office products (Outlook, Word, Excel, Powerpoint, Teams, One drive, Sharepoint etc).
- Internet browsers (Edge, Chrome, Firefox)
- VPN Client
- Mimecast
- Adobe CC/Related Adobe Apps (Such as Photoshop, InDesign, Illustrator)
- Bitlocker Encryption
- Papercut
**Administration & User Support**
Fulfilling administration duties including, but not confined to:
- Active Directory & Microsoft 365 accounts & administration
- Landline phone numbers
- Managing user accounts, inc. starters & leavers
- Stock management (All Hardware Including peripherals)
- Building/Rebuilding laptops (Windows)
- New starters : Setting up laptops, phones & other devices
- Restoring data
- Maintaining all company hardware proactively
- Data Storage & File/Folder permissions
- Assisting Staff with technical problems
- Maintaining record of support activity in IT Portal
- Ensuring data security protocols are followed, eg 2FA etc.
- Assisting Staff with It matters, whether in the office or elsewhere
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