2nd Line Engineer

3 days ago


Croydon, United Kingdom Just IT Full time

2nd Line Support Analyst
Location: East Croydon

**Salary**: £29,000
Are you looking for the next step in your career?
About the company
I am currently working with an extraordinary charity within the top 100, that support adults and young people with disabilities. Their vision is to be able to live in an equal society where everyone has equal opportunity and are able to live the life that theywant. Due to all the important work that they do, they are looking for an amazing 2nd line support analyst to join their team.

**Responsibilities**:

- Provide telephone support for incidents and requests using remote access to users' systems
- Be a point of escalation and education for first line service desk analysts, assisting with their tickets and development.
- Take on assorted projects to assist the overall development of the organisations IT roadmap.
- Install and configure IT hardware and software remotely and occasionally desk side
- Assist the resolution of recurring issues and delivery of planned changes within the customers' environments
- Provide regular feedback on local IT processes and promote changes and improvements in line with ITIL where required
- Liase with third party suppliers for procurement of hardware and services as required for your tickets.
- Take part in scheduled audits of licenses and services when required
Essential Skills and personal qualities
- Windows 7 & 10 support experience
- Office suite (Outlook,Word etc) support experience
- Basic Understanding of networking (TCP/IP)
- Knowledge of Active Directory and user administration
- Knowledge of Office 365
- Awareness of data security principles and process
- Awareness of ITIL processes



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