Client Support Team Leader Opportunity

1 day ago


Croydon, Greater London, United Kingdom Vertex IT Solutions Ltd Full time
Key Responsibilities:
  • Develop and implement ITSM strategies for 1st and 2nd Line Support
  • Create reports and management information on service performance
  • Lead the overhaul of the service desk process and procedures
  • Work closely with stakeholders to onboard new clients and improve existing relationships
  • Improve telephony and incident response times

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