Service Desk Advisor
3 weeks ago
**Person specification**
Criteria description
Extensive experience of supporting digital services in a large organisation, assisting users over the phone, and using remote support tools as well as face to face contact to complete incidents and requests effectively and to the users’ satisfaction.
Criteria description
Proven ability to communicate with colleagues with varying levels of ICT skills in potentially pressured circumstances
Knowledge of the work social care and the information requirements
Knowledge of IT troubleshooting techniques and ability to relay detailed instructions to users to assist with fault resolution
**Job Types**: Full-time, Temp to perm
**Salary**: From £21.00 per hour
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
**Experience**:
- IT troubleshooting: 5 years (required)
- Service Desk Advisor: 5 years (required)
- supporting digital services: 5 years (required)
Work Location: In person
Reference ID: recruitment jobs
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