Service Desk Advisor

3 weeks ago


London, United Kingdom Job Switch Full time

**Person specification**

Criteria description

Extensive experience of supporting digital services in a large organisation, assisting users over the phone, and using remote support tools as well as face to face contact to complete incidents and requests effectively and to the users’ satisfaction.

Criteria description

Proven ability to communicate with colleagues with varying levels of ICT skills in potentially pressured circumstances

Knowledge of the work social care and the information requirements

Knowledge of IT troubleshooting techniques and ability to relay detailed instructions to users to assist with fault resolution

**Job Types**: Full-time, Temp to perm

**Salary**: From £21.00 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

**Experience**:

- IT troubleshooting: 5 years (required)
- Service Desk Advisor: 5 years (required)
- supporting digital services: 5 years (required)

Work Location: In person

Reference ID: recruitment jobs


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