Customer Service Adviser- Member Care

6 months ago

Stockport, United Kingdom Vitality Full time

**About The Role**:
**Team
- Customer Service **Division**, Member Care**

**Working Pattern
- **We offer 40 hour week contracts between, Monday to Friday 8am
- 7pm (shift patterns) 1 in 4 Saturdays (9am
- 1pm). A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home.

We are flexible with a **variance of hours** available so just ask when we talk to you.

**Salary / Bonus
- **We offer a starting salary of £25,960 with the ability to work towards £27,000. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month

**Holiday Allowance-** 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year

**What will you do as a Customer Service Adviser in Member Care?**

We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You’ll be taking inbound calls from customers going through an emotional time in their lives**.**

Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive.

The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan.
- Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries
- At times there will be emotionally challenging conversations which require empathy, patience and understanding
- You’ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members
- Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method
- Ability to take ownership of resolving escalations and complaints when member’s expectations haven’t been met
- We move quickly to improve our member’s experience with Vitality, so embracing change and learning new skills is fundamental
- There will be performance based KPIs to achieve which determine bonus earnings

If you think this, is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challenge and willing to work hard, we’d love to hear from you.

**What do you need to thrive?**
- A passion for customer service
- A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner
- Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems
- Self-motivation and the drive to work hard even on challenging days
- The ability to embrace change positively.
- Ownership of tasks including resolution of any issues that might arise
- Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching

**What will you get in return?**
- A pension of up to 12%- we will match your contributions up to 6% of your salary
- Free healthy breakfast and lunch when attending the office
- Life assurance 4x salary
- Personal Health Fund to pay towards expenses such as optical, dental, health assessments, chronic prescriptions and activity tracking device

**PLUS Our award
- winning Vitality Health Insurance with all the benefits and activity based rewards**
- Discounted gym membership
- Free cinema tickets at Vue and Odeon Cinemas every month if you stay active
- 50% off trainers at Runnersneed (one pair per plan year) plus 15% off full priced items
- & Much more..
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

**About Us**:
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We’ve been a purpose and values-driven business from day 1- long before it became fashio

  • Customer Service Adviser- Member Care

    5 months ago

    Stockport, United Kingdom Vitality Full time

    **About The Role**: **Team - Customer Service **Division**, Member Care** **Working Pattern - **We offer 40 hour week contracts between, Monday to Friday 8am - 7pm (shift patterns) 1 in 4 Saturdays (9am - 1pm). A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3...

  • Customer Care Holidays Adviser

    4 weeks ago

    Stockport, Stockport, United Kingdom Lookers Full time

    Job Title: Customer Care Holidays AdviserJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Holidays Adviser. As a key member of our Bodyshop team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.Key...

  • Leaving Care Personal Advisor

    1 week ago

    Stockport, United Kingdom Service Care Solutions Full time

    Job DescriptionService Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor with Stockport CouncilStockport Council are currently looking for someone who is happy to work 37 hours per week.About the Role: Stockport Council is seeking a dedicated Personal Adviser to join the Leaving Care Team....

  • Customer Service Advisor- Member Care

    6 months ago

    Stockport, United Kingdom Vitality Full time

    **About The Role**: **Team - Customer Service **Division**, Member Care** **Working Pattern - **We offer 40 hour week contracts between, Monday to Friday 8am - 7pm (shift patterns) 1 in 4 Saturdays (9am - 1pm). A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3...

  • Customer Service Advisor- Member Care

    6 months ago

    Stockport, United Kingdom Vitality Full time

    **About The Role**: Hybrid role - 2 days a week in the office, 3 days a week at home **Overall Job Purpose** We are looking for the right people to join our team. We offer a salary of £23,900-£25,000 dependant on experience. We want to support our team starting out in a new career pathway with the relevant skills. Also, anyone who has experience in the...

  • Customer Support Adviser

    5 months ago

    Stockport, United Kingdom I M A The Thriving Career Portal Ltd Full time

    **Customer Support Adviser - £22,000 - £24,000** **Permanent! Flexi Hrs between 8am and 6pm - 7.5 hours per day** **50/50 Hybrid after probationary period** **Hours between hours of 8am-6pm - 7.5 hours per day** An excellent opportunity to join a well-established and highly regarded **Financial Services/ Wealth Management** company who work with a...

  • Customer Service Advisor- Member Care

    5 months ago

    Stockport, United Kingdom Vitality Full time

    **About The Role**: **About the role** **Department-** Customer Service **Hybrid role**: - 2 days a week in the office, 3 days a week at home after probation. **Overall Job Purpose** We are looking for the right people to join our team. We offer a salary of £23,900-£25,000 dependant on experience. We want to support our team starting out in a new...

  • Fragrance Adviser

    5 months ago

    Stockport, United Kingdom Superdrug Full time

    **Location: NEW STORE OPENING IN STOCKPORT!!!** **Hours**: Weekdays, evenings and weekends - 25 hours a week with opportunity to work more hours. **Salary**:£8.95 - £12.00 Per Hour **Why Superdrug?** Passionate about perfume and fragrance? Love delivering exceptional customer service? As a Superdrug Fragrance Adviser, you’ll deliver great advice on...

  • Customer Service Assistant

    5 months ago

    Stockport, United Kingdom EZ CAR CARE Full time

    About EZ Car Care EZ Car Care is at the forefront of the automotive detailing industry, recognized as one of the UK's best-selling car detailing product companies. With a strong presence in e-commerce and social media, we pride ourselves on delivering top-quality products and exceptional customer experiences. Our mission is to enhance every car enthusiast's...

  • Head of Care Services

    1 week ago

    Stockport, Stockport, United Kingdom Borough Care Full time £31,300

    Deputy Care Home Manager RoleBorough Care seeks an experienced and compassionate individual to support the Registered Home Manager in managing all aspects of our residential care homes. As Deputy Care Home Manager, you will build close relationships with residents and their loved ones, creating person-centred care plans that meet diverse needs.Key...

  • Trainee Protection Adviser

    5 months ago

    Stockport, United Kingdom Vitality Full time

    **About The Role**: **About the role** **Hybrid Role** If you have the motivation, desire to study and love helping customers, then we have the programme for you! We offer clear career pathways divided into three stages. You will have access to senior management mentors to support your new journey and because we are so convinced in our people - we will...

  • Protection Adviser

    5 months ago

    Stockport, United Kingdom Vitality Full time

    **About The Role**: **Hybrid role -** 2 days a week in the office **Protection Adviser Overall Job Purpose**: It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about the quality of the...

  • Customer Service Team Member

    4 weeks ago

    Stockport, Stockport, United Kingdom Forrest Recruitment Full time

    Customer Service Team MemberWe are seeking a Customer Service Team Member to join our team in Stockport. As a key member of our customer service team, you will be responsible for providing excellent customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerManage a...

  • Customer Service Advisor- Member Servicing

    5 months ago

    Stockport, United Kingdom Vitality Full time

    **About The Role**: - Shift Pattern Monday -Friday Shifts between 8-7, one in three Saturdays 9-1- salary £22,900 + Bonus + BenefitsOverall Job Purpose Are you one of those people who loves to help others out and problem solve? Congratulations - we’ve got the ideal home for your skills! As a Customer Service Advisor in our Member Servicing team,...

  • Customer Team Member

    5 months ago

    Stockport, United Kingdom Coop Full time

    **Customer Team Member** - Location: The Co-operative Food, 42-44 Market Street, Stockport, SK12 2DT- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime- Working pattern: Varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends to be discussed at interview.- Full, paid training provided- - You...

  • Customer Team Member

    6 months ago

    Stockport, United Kingdom Coop Full time

    **Customer Team Member** - Location: 206 Heaton Moor Road, Stockport, SK4 4DU- Pay: £12 per hour- Contract: 12 hours per week + regular overtime, Permanent Part time contract- Working pattern: Varied shifts including early mornings from 6.15am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview-...

  • Customer Team Member

    5 months ago

    Stockport, United Kingdom Coop Full time

    **Customer Team Member** - Location: Bosden Farm Estate; Fulmer Drive, Offerton, Stockport, SK2 5JL- Pay: £12.00 per hour- Contract: 12-20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview-...

  • Customer Team Member

    6 months ago

    Stockport, United Kingdom Coop Full time

    **Customer Team Member** - Location: Bosden Farm Estate; Fulmer Drive, Offerton, Stockport, SK2 5JL- Pay: £12.00 per hour- Contract: 12-24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.-...

  • Customer Team Member

    6 months ago

    Stockport, United Kingdom Coop Full time

    **Customer Team Member** - Location: 76-78 Heaton Moor Road, Heaton Moor, Stockport, SK4 4NZ- Pay: £12.00 per hour- Contract: 21 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid...

  • Customer Care Representative

    1 month ago

    Stockport, United Kingdom CV-Library Full time

    Customer Service Executive £26,000 + bonus Stockport / Hybrid Are you a detail-driven customer service professional with a passion for delivering the highest standards of customer care? Are you looking to join an ethical, customer-centric business in a fast-paced and accountable role? We’d love to hear from you! Our client, a long-standing...