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Customer Service Advisor- Member Care

8 months ago

Stockport, United Kingdom Vitality Full time

**About The Role**:
Hybrid role - 2 days a week in the office, 3 days a week at home

**Overall Job Purpose**

We are looking for the right people to join our team. We offer a salary of £23,900-£25,000 dependant on experience. We want to support our team starting out in a new career pathway with the relevant skills. Also, anyone who has experience in the insurance industry. This is a permanent role. The salary displayed is based on a 40 hour contract however, we are flexible with a **variance of hours** available so just ask when we talk to you. You will be working part office and part home based with our hybrid option.

Office perks include **free healthy breakfasts and lunches.** We are looking for those individuals who pride themselves on the Customer Service we thrive on providing and always want to improve. In return we offer a competitive salary and a monthly performance-based bonus scheme which can boost your earnings by up to **£3000** per annum for exceptional talent.

**Overall Job Purpose for Customer Service Advisor**:
Our customers in Member Care count on us to be there when they need our support. When contacting us via the telephone they are often poorly and so may be going through a challenging and emotional time in their lives and need to speak to us about their private medical insurance cover. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. This is a fast-paced environment where every customer counts.

**Who we're looking for in our Customer Service Advisors**:
Our customers count on us to get things 100% right, at a time when they’re in need. We’re looking for people who can always work with a sense of urgency whilst still showing the absolute care and compassion that our customers deserve. You’ll have great listening skills with the ability to understand the needs and feelings of our customers. You’ll also need to have good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems. You’ll be totally reliable and focused, bringing the best version of yourself to work every day and you’ll have the drive to work hard even on the toughest days. If you think this is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challenge and willing to work hard, we’d love to hear from you.

**Skills Required**:

- A Passion for customer service
- A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner
- Ability to use multiple systems whilst building rapport and supporting our customers
- Someone who enjoys having something to work towards through our monthly performance measures
- Self-motivation and the drive to work hard even on challenging days
- The ability to embrace change positively
- Ownership of tasks including resolution of any issues that might arise

Experience of working in a Customer Services role is desirable but if you have the natural traits we need then we can help you develop that experience through training and coaching.

**About Us**:
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members. #LI-Hybrid

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

Find out why people love being part of the Vitality Team