Workplace Host

3 weeks ago

London, United Kingdom ISS Facility Services Full time

**Workplace Host**

**Contract: Banking**

**Location: London**

**Hours of work: 40**

**Contract Type: Permanent**

We are looking for a Workplace Host to be a part of our workplace experience team to actively seek opportunities to improve onsite service experience and deploy new initiatives in line with the ISS Global Strategy. You will have the opportunity to work in a dynamic and innovative environment, where you will be encouraged to share your ideas and expertise to drive continuous improvement.

Are you passionate about creating exceptional workplace experiences? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you

As a Workplace Host at ISS, you will be a key part of our placemaking culture, driving the customer touchpoint journey and acting as an ambassador for exceptional workplace experiences. In this role, you will work closely with our clients to curate a workplace environment that increases wellbeing, productivity, and enhances company culture, ensuring that our end users want to be a part of it.

In this role, you will be responsible for driving the customer touchpoint journey, ensuring that our clients and end users receive exceptional service and support. You will use your excellent communication skills and knowledge of workplace experiences to build strong relationships with customers, understand their needs, and provide tailored solutions that meet their requirements.

If you are a driven and motivated individual with a passion for creating exceptional workplace experiences, then this could be the perfect opportunity for you. Join our team and become part of a dynamic and innovative culture that is committed to creating places that work, think and give.

**Key Responsibilities**
- You’re a natural host and can make guests and colleagues feel at home within the workplace
- You’re the primary connector between colleagues and the workplace, willingly respond to queries & resolve issues relating to the physical environment, technology & security first line fixes
- You learn quickly and will enjoy being able to promote various destinations, food services, wellness events, activities
- Develop relationships and capture guests & colleague’s individual preferences/needs for future visits and think creatively of ways to accommodate any special requests
- Eyes wide open - always looking at our workplaces and experiences though the lens of a colleague or visitor
- You’ll drive and participate in working groups to capture colleague feedback and build engagement
- We act as One Team and work with our peers by notifying the appropriate Departments when an extra pair of hands or specialist support (e.g., tech) is needed
- Undertake tours of the entire building while stating facts and having a positive demeanour
- Be involved in reviewing and enhancing operating procedures - making sure that they remain relevant and helping to adjust and amend on a regular basis

**Professional and Personal Competencies/Qualifications**
- You exude an energetic and welcoming personality, having solid experience of corporate/hospitality/leisure/customer service environments
- Have experience working with systems (e.g., MS Office)
- You’re a skilled communicator able to actively engage with colleagues & visitors
- You have brilliant customer service skills allied with a strong desire to help and support colleagues & peers at every opportunity
- You thrive in a team environment but remain a unique individual with specific skills
- Able and willing to make quick decisions to facilitate ‘fixes’ in a fast-paced environment

**The Company**

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any furth

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