Guest Relations Assistant

3 weeks ago

Oxford, United Kingdom Leonardo Hotels Full time

**Job Ref**:JI22027

**Branch**:Leonardo Royal Hotel Oxford

**Location**:Leonardo Royal Hotel Oxford

**Salary/Benefits**:Competitive Salary + Fantastic Benefits

**Contract type**:Permanent

**Hours**:Part Time

**Hours per week**:16

**Posted date**:26/01/2024

**Closing date**:28/02/2024

As a Guest Relations Assistant you’ll be a face of the hotel, so we want you to bring your friendly and upbeat personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role You’ll be working as part of a vibrant team, putting the needs of our guests first to make sure there is never a missed opportunity to deliver show stopping moments in the fast-paced environment of our hotel.

**If you’re our ideal Guest Relations Assistant, you will**:

- Be yourself
- Enjoy engaging with guests and creating those “wow” moments - we love that our guests leave with a desire to come back
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Feel confident to promote the services that we offer at the hotel
- Act as an approachable point of contact between guests and the team
- Be able to multitask and manage guests’ queries efficiently

**Some of the perks our colleagues enjoy include**:

- Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Free hot meals whilst on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression

**Why come join us?**

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality

**Our Story**

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us

**About Leonardo Royal Hotel Oxford**:
Leonardo Hotels is one of the fastest-growing hotel groups in Europe, with over 230 property locations in the UK, Ireland and Europe with more to come...

Following a fantastic £13 million investment, our Oxford Hotel has not only transformed the overall product, but has also increased its bedroom and meeting space capacity to become the premium meeting and event venue outside of London.

The property now boasts 240 bedrooms, 22 meeting and event rooms, Marco Pierre White Steakhouse restaurant and bar, Costa Coffee bar and a fully equipped gym, pool and sauna.

**About Leonardo Hotels**:
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993 With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality
- it is all about how you interact with others and how you can demonstrate our values**:Consistent, Friendly, Genuine, Positive and Willing**

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations

We also offer excellent employee benefits, including huge discounts on overnight

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