Guest Relations Executive

4 months ago

Oxford, United Kingdom The Store Oxford Full time

**_Does this role appeal to you?_**

Are you a natural communicator with a passion for creating exceptional guest experiences? Do you thrive in providing excellent guest service and leaving lasting memories for valued guests?

Step into the spotlight as **Guest Relations Executive** at The Store, Oxford

**_Department_**

Guest Services/Rooms

**Benefits**
- 28 days annual leave
- Flexible rotas
- Staff meals on duty
- Ongoing training provided and progression
- £30,000 on target earnings

As the company starts to grow, further staff benefits will become available.

**_Here’s what the role is all about:_**

We, at The Store, are seeking a proactive and dedicated Guest Relations Executive to join our team and play a pivotal role in ensuring our guests have a seamless and enjoyable stay. The role contains everything you would expect, including supporting the Guest Relations Manager, acting as a friendly and approachable point of contact for guests, and creating a welcoming and hospitable atmosphere at the hotel.

**_These are the behaviours that we’re looking for:_**

Professionalism

Personable

Knowledgeable

Exceptional Customer Service

Adaptable

Passionate about People

**_We’ve got 4_**_ _**_Brand Pillars_**_ _**_that will also help you thrive:_**

**Legacy** - The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

**Discovery** - Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of dining experiences, window displays and seasonal pop-ups.

**Innovation - **The Store is more than just a hotel it’s a hub of innovation and change that constantly seeks to improve the guest experience through varying design, evolving installations and innovative food, drink and services.

**Community - **As a former pillar of the community, The Store remains committed to supporting and engaging with the local community through various initiatives and events that bring people together.

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